Job Title: Deputy Shop Manager
Location: Fodder, Great Yorkshire Showground, Harrogate HG2 8NZ
Salary: Competitive
Job Type: Permanent, Full time
Working Hours: 40 hours per week working 5 out of 7 operational days of the week with additional hours in mornings/evenings and weekends as an essential feature of the role
Fodder is an award-winning farm shop and café established over twelve years ago. Fodder has a loyal customer base and is well known for quality produce and customer service. The only farm shop and café in the UK where all profits go towards funding the work of a registered charity; The Yorkshire Agricultural Society.
Passionate about Yorkshire, its farmers and local producers; Fodder, supports and sells only the very best. Our shelves are stocked with food and drink from over 430 farmers and producers, with 85% of what is sold and served coming from Yorkshire.
A few years ago we bought a vintage 1960’s Airstream and created ‘Fodder on the Hoof’ to offer customers great quality take away food.
About the Role:
To assist in all aspects of running a successful shop and working being a strong team member for the good of Fodder. The Deputy Shop Manager will be passionate about great food and great customer service, with a positive, can-do attitude.
Key Duties:
- To assist the Shop Manager in running a successful shop offering top quality products and customer service
- To be acting Shop Manager in their absence
- Help achieving shop financial targets, including sales and margins
- To understand and oversee all aspects of stock (merchandising, rotation, wastage etc).
- Be commercially minded and make suggestions for improvements in the business
- To become fully conversant on Eureka our specialist software (training can be given)
- To handle cash, tills, change and cashing up with necessary reporting
- To open and lock Fodder
- To be responsible for some ordering of products
- To fully understand and help execute Fodder ethos
- To be an active team member of Fodder; passionate about working together and be a good communicator and a positive role model
- To manage and motivate shop and Deli staff to offer superb customer care and train team in offering great service. Along with other relevant staff, induct, train and provide ongoing support to all Fodder staff
- To help ensure that sickness, overtime levels and the costs of overtime remain within reasonable limits
- Help plan rota’s and set according to business needs
- Help plan events
- Train, lead and inspire shop team and help them welcome new systems as we develop the business
- Assist in ensuring that Fodder excels in all aspects of Health and Safety
- Understanding and maintaining the highest EHO standards and Food Hygiene Legislation and that all working practices and processes reflect best practice
- To be a first aider and a personal licence holder
- To assist in other departments in Fodder, as required
Other appropriate duties will be added to the role from time to time as Fodder continues to develop
About you:
Experience Required:
The Deputy Shop Manager will have considerable experience in customer service, managing staff and food retailing. They must also be interested in making the most out of computer software and processes for the betterment of the business.
Skills and Aptitude
- Excellent people management skills especially the ability to motivate staff and foster good team working between departments
- Must have a can-do attitude and ability not to worry about the problem but find solutions
- Ability to communicate clearly and concisely
- Ability to write reports, business correspondence and work procedures
- Ability to handle cash and cashing up
- A good understanding of the Fodder ethos
- Good oral communication and negotiation skills
- Ability to interpret and use reports and financial information
- Good budget management skills
- Computer skills – ability to use Word, Excel, EPOS systems etc
- Good reasoning ability to define problems, collect data, establish facts and draw valid conclusions
- Ability to prioritise, manage multiple priorities, create effective work plans and meet deadlines
- Ability to organise multiple details and cope with stressful situations in an effective and appropriate manner
- Exceptional Customer service skills
- Excellent Health, safety and food hygiene awareness and knowledge and ability to translate this to all other staff
- A passion both for good food and for showcasing food from the Yorkshire and Humber region
- Be physically fit as this is a physically demanding role
Benefits:
- Good salary and pension scheme (money purchase)
- 34 days holiday inc. Bank holidays
- Subsidised private healthcare scheme
- Life assurance of x 4 annual salary
Please Note: due to the nature of the role, no sponsorship or relocation packages will be available for this position so all candidates must be eligible to both live and work in the UK to be considered.
If you like the sound of the role and want to join the Fodder team hit APPLY or if you’d like to find out more info head over to our website to check us out!
If you’re uncertain if the role is right for you people with a background (or interest) in the following have excelled in the past: Deputy Manager, Assistant Manager, Retail Manager, Assistant Store Manager, Deputy Store Manager.
