Job Title: Customer Support and Network Administrator
Location: Birmingham
Salary: £20,000-£23,000 dependant on Experience
Job Type: Entry Level, Permanent, Full time, Monday – Friday 8AM – 4:30PM
Armagard and Galleon Systems are looking to hire an entry level in-office Customer Support and Network Administrator to field specialised customer support enquires for their range of enclosure and time synchronisation products, alongside general internal support, and server/network administration. Additional computer hardware skills to configure, install and manage the company’s IT equipment, and software testing would also be an asset.
The Candidate
- Technical IT experience, or a technical support background.
- IT qualifications level 3 and above, and some network infrastructure experience.
- Good communication skills, verbal and written.
- Be able to audit, correctly discern issues and implement corrective actions.
- A keen eye towards problem solving and continuous improvement.
Skills and Experience:
- First line Armagard and Galleon customer support and troubleshooting, via a ticketing system and incoming phone calls (training provided).
- First line internal support and troubleshooting for day-to-day staff issues.
- Install, configure, and maintain company hardware, such as laptops, desktops, phones (VOIP), and other devices.
- Assist with network related administration tasks, including maintenance, updates, and new deployments.
- With knowledge of switches, routers, firewalls, DHCP, DNS, Active Directory, ADSI edit, and VPNs, etc.
- Knowledge to install, configure, and support Windows and Linux operating systems/servers.
- Managing Office365 and Exchange Online.
- Trouble shoot technical problems with the dev team and put forward solutions that meet the business needs.
- Test and peer review company software for release.
Benefits:
- 31 days’ holiday (inclusive of annual, bank/public days).
- Access to a contributory company pension scheme.
- A varied and interesting role with the ability to progress and learn from an experienced IT and web development team.
If you have the skills, experience and desire to join Armagard and Galleon Systems then please ‘apply’ today – don’t miss out, we’d love to hear from you!
Candidates with the relevant experience or job titles of; Customer Support Engineer, Customer Support Engineer, Technical Support Engineer, IT Support Advisor, IT Customer Support, Technical Support Technician, IT Technician, IT Service Desk Technician, IT Services Support, IT Solutions Support, IT Helpdesk Support, Senior IT Technical Support, IT Systems Engineer, IT Systems Technician, Senior IT Engineer, Systems Administrator, Systems Support, Senior Network Support, Server Support Technician, Helpdesk Support, Senior IT Service Desk Technician, Software Engineer, Senior Helpdesk Support Technician, may also be considered for this role.
