Job Title: Customer Support and Service Co-ordinator
Location: Gloucester
Salary: £25,000 – £27,000
Job Type: Permanent, Full Time
The Company:
ASGuk are a small integrated security systems company based in Gloucester, celebrating over 30 years in business.
The Position:
We are looking for a full-time customer support & service co-ordinator to join our team. We are looking for a local person who will help us sustain our continued growth and share in our success.
Key Responsibilities:
- Interacting with customers, seeking answers, and resolving problems
- Arranging site visits for remedial works, maintenance, and small projects
- Engaging daily with suppliers, engineers, and sub-contractors
- Providing an excellent customer experience
The Candidate:
- Proven experience in similar role within a service delivery industry (Heating, Electrical, Facilities Management or Security)
- Must enjoy liaising with customers and engineers
- It is essential that you are a great communicator, fluent in written and spoken English
- It is essential that you can take a proactive approach and have good time management skills
- You must be proficient in the use of Microsoft Office (Excel, Word, Outlook) and have a working knowledge of service management software
Package
- Salary £25,000 – £27,000 per annum
- 25 Days Annual Leave + Bank Holidays
- Contributory Pension
- In House & External Training
- Free Parking
*Please include a short covering letter with your application no CVs will be considered without one.*
Please click the APPLY button and to submit your CV and Cover Letter.
Candidates may have experience or relevant job titles of; Customer Support and Service Co-ordinator, Customer Service Advisor, Customer Service, Customer Relations, Client Services, Customer Support, Customer Excellence, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Customer Services Officer.
