Job Title: Customer Support Agent
Location: Milton Keynes
Salary: Experience dependant
Job Type: Permanent, full time
Over the years we’ve done some pretty big things:
- We’ve mapped the human genome, improved your vision, battled cause & delivered cure for Covid-19.
- We’ve got airplanes into the air, cars on the road, battened down the hatches on board ship, and reduced the CO2 footprint of commercial freight.
- We’ve put bread on your table, pulled you a pint, put the shirt on your back and a phone in your pocket.
The Company:
SMC Pneumatics is based in Milton Keynes, with a well-established 14-acre site. UK customers benefit from quicker delivery and customised product options where required because many SMC products are finished or assembled by hand in the Milton Keynes facility.
In addition to the 230 staff based in Milton Keynes, SMC also has a nationwide sales team of around 120 technically trained sales engineers.
Thanks to excellent relationships with 50 regional and national distributors, SMC products are available from 750 trade counters across the entire UK. This means that customers can purchase SMC components in a way that suits them best.
So, can you imagine yourself working for SMC, a global market leader in pneumatics and automation technology, where innovation and customer satisfaction is at the forefront of what they do?
From putting the soles on your shoes, to the tarmac they walk on; from a packet of crisps to silicon chips; from wooden toothpicks to electric cars; you’d be amazed at the things we get involved in.
If you want to do some really big things, get in touch!
We don’t do these things ourselves, of course, but we have worked with the people that do… to enable their labours and dreams to be realised. Sometimes our role is significant; sometimes it’s small, but it’s never trivial and it’s always rewarding.
About the role:
We’re looking for enthusiastic individuals with a desire to help people to join our Internal Sales Support Team. The successful candidate will have the skills to interact directly with our customers to answer questions, solve queries, provide education, minimise the risk of bad debt and maintain our company’s reputation for high-quality service.
Skills and Requirements:
- A passion to deliver exceptional service to customers.
- Adaptable, high energy levels and desire to help others.
- Able to work independently in a team-oriented and fast paced environment.
- Good analytic and problem-solving skills.
- Self-directed, driven and a positive attitude.
Benefits and Package:
- Competitive annual salary dependent on skills, qualifications and experience.
- Pension scheme.
- SMC rewards and benefits portal including retail discounts.
- Ongoing training and development.
If you’re interested in the role and would like to put yourself forward please hit APPLY
Candidates with the relevant experience or job titles of; Customer Service Advisor, Customer Service, Call Centre, Customer Relations, Client Services, Customer Support, Customer Excellence, Contact Centre, Helpdesk may also be considered for this role.
