Job Title: Customer Success Manager/Technical Account Manager
Location: Enfield
Salary: Up to £45K basic, based upon experience + benefits & Competitive Commission Structure
Job type: Full time/ Permanent (Hybrid)
The role:
Looking for your next challenge? An exciting opportunity for a Customer Success Manager has arisen to join Coreix Ltd, an IT services company known for its exceptional service & response times to Start-ups and SME’s. Specialising in managed services; spanning cloud infrastructure, Colocation & Dedicated Server services etc.
If you’re a motivated self-starter, a diplomatic relationship builder and a detail-oriented documenter who thrives under pressure and enjoys making things happen. Then we are interested in hearing from you!
As your mission, will be to help create meaningful relationships with clients, build successful action plans and ensure services exceed expectations. You’ll utilise your excellent sales & communication skills, proactive nature, and with technical assistance from internal technical departments to drive business growth and deliver unrivalled customer satisfaction.
Interested in this Customer Success Manager/Technical Account Manager position?
Apply now!
Main Responsibilities:
- Take ownership of a portfolio of customer accounts and drive business outcomes and retention.
- Be the point of escalation when issues are unresolved.
- Be the voice of the customer and share insights with the business.
- Provide customer reporting, host service reviews, proactively monitor renewal risk factors, customer satisfaction etc.
- Develop a thorough understanding of the customer’s objectives and goals, taking time to review account data and assist with developing strategies.
- Negotiation of commercially sound contracts for new and existing customers.
- Proactively seek new opportunities (up-selling/cross-selling, new business etc).
Requirements:
- Previous experience working in a Customer Success/Account Management role.
- Previous experience working within IT Managed Services industry.
- Strong relationship-building skills.
- Motivated Self-starter.
- Proactive Team Player.
- Sales acumen to effectively present, demonstrate and promote solutions to clients.
- Willingness to travel to customer locations/events when necessary.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Overseas candidates will NOT be considered for this role. We are not sponsoring Visa’s at this time, so please refrain from applying unless eligible to work in the UK
Candidates with the relevant experience or job title of: Support Analyst, Support Consultant, Software Implementation, SQL, Software Support Analyst, Software Implementation Specialist, Software Implementation Consultant, Software Implementation Engineer, Software Implementation Project Manager, Technical Account Manager, Customer Success Manager, Customer Success Executive, Customer Excellence Manager, Client Support, Customer Services Manager, Customer Services Executive, Customer Success Consultant, Experienced Customer Services Manager and Experiences Customer Services Executive may also be considered for this role.
