Job Title: Customer Success Manager
Location: Remote Based
Salary: £40,000 per annum
Job Type: Full time.
ORCHA are one of the UK’s fastest growing Digital Health organisations. We operate the world’s largest digital health assessment platform and library and have a suite of exciting products and services that are all geared towards getting more people using and benefiting from great health and care related Apps.
Digital healthcare holds the power to revolutionize how we treat patients. But this revolution comes with risk. Right now, there are over 350,000 health apps out there and only 20% meet safety standards. It’s an issue that needs action, and with action comes innovation.
This is where ORCHA comes in. ORCHA exists to make digital healthcare healthy.
Our industry-leading technology helps national bodies, healthcare providers, professionals on the frontline and digital innovators, develop, accredit and activate the best digital healthcare apps.
Putting the transformative power of digital healthcare into the hands of patients, safely.
It’s fair to say we are passionate about health apps. Digital health is rapidly emerging as the major new frontier in healthcare delivery globally and we are at the forefront of this fast moving and exhilarating environment.
The Role – Customer Success Manager
- Working with and across the Senior Leadership Team and other functions to deliver service excellence across ORCHA.
- Gathering requirements for projects from key stakeholders and communicating these effectively and in a timely manner. This also includes working with external stakeholders to understand and investigate feedback into the service, function, or product provided.
- Leading the implementation, roll out and ongoing maintenance of ORCHA solutions, products and services across the client base.
- Understanding the specific needs of each client and supporting them to develop practical and effective strategies for the roll out of ORCHA services/solutions.
- Managing multiple accounts; driving activity and building client relationships
- Embedding support into client organisations to help them reach practical and effective integration, activation and engagement strategies.
- Producing training plans and leading delivery of onboarding training sessions.
- Driving the development and implementation of new product sets.
- Maintaining internal project management systems and CRMs such as Asana and HubSpot
- Representing ORCHA and its values at every opportunity.
Key Requirements:
- Project Management Qualification (PRINCE2 or equivalent)
- Experience of working in a project management role
- Experience in digital health
- An understanding of the NHS and organisational complexities
- Proven track record of leading projects and tasks
- Based in the South of the UK
- Demonstrable written and verbal communication skills
- The ability to work well within a team and individually, using your initiative and autonomy
- Solid organisational skills including attention to detail and multi-tasking
- Excellent client-facing and Internal communication skills
- Problem solving skills, with the ability to be flexible in your approach to work
- A committed work ethic, with enthusiasm to develop your skills and a drive to learn
- Attention to detail with an enquiring mind
- Excellent interpersonal skills
- The ability to work in a fast-paced environment
- The ability to adapt to changes in the work environment
Benefits:
We offer fun, fast paced and challenge in equal measure and we demand a high level of energy, enthusiasm, and commitment in return.
- 25 days annual leave plus bank holidays
- Contributory pension scheme
- Flexible hybrid working
- Employee assistance programme
- Company laptop and home working set up
- Personalised career path ladders to ensure a fulfilling career.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of; Customer Success Manager, Customer Success Executive, Customer Excellence Manager, Client Support, Customer Services Manager, Customer Services Executive, Customer Success Consultant, Experienced Customer Services Manager and Experiences Customer Services Executive may also be considered for this role.
