Job Title: Customer Services Coordinator
Location: Ipswich
Salary: £21,000 to £25,000 depending on experience plus benefits
Job Type: Permanent, Full Time
The Role:
- Acting as the focal point for all customer service enquiries; building relationships & retaining customer preference for OOCL.
- Delivering service excellence through the management of the customer’s cargo flow.
- Understanding the specific requirements at the customer level.
- Identifying customer booking pattern and pro-actively engage with customers (i) regarding future changes or constraints to our products; and (ii) where customer booking pattern changes.
- Follow-up internally as appropriate.
- Managing exceptions during the shipment execution phase; notify customers of any additional costs their cargo may have incurred. Facilitate customer-initiated changes internally as is possible.
- Managing OOCL initiated changes to minimise disruption to our customers’ business.
- Managing customer complaints, provide appropriate solutions or alternatives and follow up to ensure successful resolution.
- Implementing strategic directions:
- Introduce e-commerce capabilities and assess customer readiness;
- Promoting new market/service opportunities and business development areas;
- Shaping business pattern to mutual advantage.
The ideal candidate should be able to demonstrate the following qualities:
- Be able to problem solve and work under pressure.
- Work as part of a close team and independently as required.
- Has excellent attention to detail.
- A positive attitude and good phone skills.
- Knowledge of Excel and Iris 4 are desirable.
Working at OOCL
Our people’s success is OOCL’s success
At OOCL, we encourage openness and innovation in our work environment. To support both our business growth and our people’s professional development, we provide extensive opportunities to realise potential through both job assignments and various training and development programs.
A Learning Environment
Working in the OOCL Group, you will be nurtured and given numerous learning and development opportunities. Advocating that our employees take the initiative to learn, we endeavor to provide an environment to support people development, be it through job rotation or assignments whereby employees can learn on the job.
Training and Development Programs
In addition, at key times, our employees are also provided with various management and functional training programs, aimed at further enhancing their competencies to better serve our customers and contribute to the growth of OOCL.
Please click the APPLY button to send your CV for this role.
Candidates with the relevant experience or job titles of; Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator will be considered for this role.
