Job Title: Customer Services Administrator
Location: Newbury
Salary: £20 – £30k per year
Job type: Full time – Permanent (37.5 hours)
About us:
Osteotec was founded three decades ago with a single goal – to improve people’s health at every stage of their life, delivering products and services with integrity and accountability.
While the solutions we provide clinicians may have changed over the past 30 years, our commitment to helping deliver the best patient care possible has never wavered.
Today we’re still motivated by the same values, with an unfaltering dedication to creating a workplace in which our people can grow and thrive.
And that focus won’t change as we tackle healthcare’s challenges together with our customers, partners and patients at the heart of everything we do.
The Role:
To serve customers by providing product and service information and processing orders through to despatch and delivery to customer.
Key responsibilities:
- Communications with customers and sales representative/sales agents.
- Liaise with customers for booking of Loan and Consignment Sets and other orders
- Processing of orders and loans for products using DEAR CRM.
- Tracking of any Back Orders: Pricing Queries: Quotations.
- Open customer accounts by recording account information.
- Maintain customer records by updating account information.
- Prepare Invoices after despatch of orders.
- File completed Customer Orders and records.
- Maintain financial accounts by processing customer adjustments.
- Prepare product or service reports by collecting and analysing customer information.
- Assist with preparing orders within Warehouse environment ready for despatch to customers.
- Ensure that all aspects of Quality Management System and QAPs are followed and contribute to continuous improvement plans via CAPA system
The Ideal Candidate
- Medical Device Industry Experience within the industry, dealing with sterile and non-sterile
implantable medical devices.
- Computer literacy – able to utilise a range of Microsoft Office applications and other appropriate company systems when required (including MS Word, Outlook, Excel)
- High level of written and verbal communication skills;
- Proactive approach and ability to work independently and as part of a small but dynamic team;
- Highly organised and able to prioritise own workload
- Excellent secretarial and administrative skills
Benefits
- Pension (employer contributes 5%, employee contributes 5% or more if they wish)
- 25 days holiday plus bank hols.
- Private healthcare
- Death in service
- Employee assistance programme
- Free drinks,
- Free parking at office.
- Company laptop.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of; Customer Service Administrator, Customer Services Executive, Customer Service Representative, Customer Support, Client Services, Customer Service Executive, Customer Assistant, Customer Aid, Customer Service Telephone Consultant, Telephone Customer Service Representative, Customer Advisor, Telephone Customer Support, Business Support, Customer Service Advisor, Customer Service Engineer, Customer Services Officer, Administrator, Customer Service Assistant may also be considered for this role
This Job description is not exhaustive but outlines the main requirements.
