Job Title: Customer Services Account Co-ordinator
Location: Plymouth (On-Site)
Job Type: Full-time, permanent
Salary: Starting from £25,000
Benefits include: 25 days holiday / Flexible Working / Training / Pension
Job type: Full Time
The Barden Corporation is recognised as a world leader in the design and manufacture of super precision ball bearings.
Barden bearings are produced using advanced technology to the highest standards available. That’s why our bearings are used in virtually every sector of industry where there is a need to meet critical tolerances, high speeds and reliable performance under the most demanding operating conditions.
Reporting directly to the Customer Service Manager, this role holds two main responsibilities:
- Improving Customer Service experience, create engaged customers and facilitate organic growth;
- Take ownership of customers’ issues and following problems through to resolution.
The Candidate:
- Experience in providing excellent customer service support.
- Experience in a manufacturing industry desirable.
- Proven experience of MS Office Suite including Excel and Powerpoint is essential
- Excellent communication skills and team working
- Good standard of English and Maths (GCSE Grade 4 minimum)
- SAP is an advantage but not essential.
- Trouble-shooting, multi-tasking and time management skills.
- Goal-orientated.
- Must hold the right to work in the UK to be eligible for the role.
Main Responsibilities and Accountabilities:
- All aspects of customer account management.
- Improve customer service experience, create engaged customers and facilitate growth.
- Take ownership of customers’ issues and follow problems through to resolution.
- Work closely with other departments to ensure a smooth transition or orders through the system to final shipment.
- Processing orders and transactions.
- Provide proactive customer outreach.
- Administrative tasks as requested.
The following behavioural competences are key: collaboration, communication, determination and persistence, problem solving, emotional intelligence and resilience.
In addition to the duties listed above, the position holder must carry out tasks assigned by his/her Line Manager that are essentially related to their duties.
Candidates with the relevant experience or job titles of: Candidates with the relevant experience or job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer, Admin Assistant, Receptionist, Administrator, Admin, Administrative Assistant, Support Administrator, Customer Support, Client Service may also be considered for this role.
