Job Title: Customer Service Support Stansted
Location: Stansted
Salary: £ 17,932 per annum
Job Type: Permanent – Part-time – 25 hours per week – to start asap.
Harrods Aviation is a widely recognised leading company in the General (Private) Aviation industry. We are committed to employing the very best individuals who can demonstrate and deliver the very highest level of customer service.
The Role:
The successful candidate must adopt a professional attitude at all times and provide customer service that is commensurate with the Harrods brand. You must be quick thinking and very adaptable, as the nature of our business often dictates unique requirements.
This role will require an element of reception work and lounge duties, in addition to assisting the Customer Service team. Duties will be allocated by the Lead CSA on shift.
The role is often demanding, requiring our staff to be organised and able to coordinate and communicate with all other departments. The successful candidate will have to be multi-skilled, often having to undertake several tasks at once.
Hours of Work:
You will be required to work as part of a team covering a 24-hour operation on a 4 on, 2 off shift pattern, which will include working weekends and bank holidays. The standard shifts are 5 or 5 ½ hours, and the average working week is 25 hours.
As always, flexibility is required with the hours, as at times they may need to be altered to suit the needs of the Company.
The Succsesful Candidate:
Ideal candidates will have a proven knowledge of Customer Services, which will have been gained working in a 5* hospitality environment or within the First / Club / Business Class Cabins of the airlines renowned for their Customer Service standards.
Applicants should also have an enthusiastic, willing personality with a sense of humour and the ability to work on their own initiative. Good communication skills combined with courtesy and integrity are essential. Good administration skills are desirable and computer literacy would be an advantage.
- You must hold a full, clean UK driving license and have a five year checkable work history.
- You must also hold the right to live and work in the United Kingdom
Benefits
- Enhanced annual leave entitlements (pro-rated during first year dependent
- on start date)
- Holiday Purchase Scheme
- Happy Birthday Day
- Harrods Rewards Card (staff discount)
- BHSF Health Cash Plan
- Full uniform provided
- Onsite Parking
Please note the company is not able to offer sponsorship or relocation assistance for this role so candidates must already possess the right to live and work in the UK to be considered.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience, qualifications, and job titles of: Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer may also be considered for this role.
