Job Title: Customer Service Support
Location: Stansted
Salary: £17,932 per annum
Job Type: permanent, part time (25 Hours)
Must have the right to live and work in the UK
Must hold a Full UK driving licence
Harrods Aviation is a widely recognised leading company in the General (Private) Aviation industry. We are committed to employing the very best individuals who can demonstrate and deliver the very highest level of customer service.
JOB DESCRIPTION
We are currently recruiting for a Customer Service Support to join our established, reputable team at our Stansted base.
THE ROLE:
The successful candidate must adopt a professional attitude at all times and provide customer service that is commensurate with the Harrods Brand. You must be quick thinking and very adaptable, as the nature of the business often dictates unique requirements.
This role will require an element of reception work and lounge duties, in addition to assisting the Customer Service team. Duties will be allocated by the Lead CSA on shift.
The role is often demanding, requiring our staff to be organised and able to co-ordinate and communicate with all other departments. The successful candidate will have to be multi-skilled, often having to undertake several tasks at once.
HOURS OF WORK:
The Stansted base operates 24 hours per day, 7 days per week, 365 days per year – as a result, the successful applicant must be flexible and professional.
You will be required to work as part of a team on a 4 on 2 off shift pattern, which will include working weekends and bank holidays. The standard shifts are 5 or 5½ hours, and the average working week is 25 hours.
As always flexibility is required with the hours as at times, they may need to be altered to suit the needs of the Company.
THE SUCCESSFUL CANDIDATE:
Ideal candidates will have a proven knowledge of Customer Services, which will have been gained working in a 5* hospitality environment.
Applicants should also have an enthusiastic, willing personality with a sense of humour and the ability to work on their own initiative.
Good communication skills combined with courtesy and integrity are essential. Computer literacy would be an advantage.
A full UK driving license is essential as is holding the right to live and work in the UK.
You will also need to have a 5 year checkable employment history in order to obtain an airport pass.
BENEFITS
- Enhanced annual leave entitlements
- Holiday Purchase Scheme
- Happy Birthday Day
- Pension Scheme
- Harrods Rewards Card (staff discount)
- Onsite Parking
Please note the company is not able to offer sponsorship or relocation assistance for this role so candidates must already possess the right to live and work in the UK to be considered.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience, qualifications, and job titles of: Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant may also be considered for this role.
