Customer Service Representative – Financial
There is a full time vacancy at the Company’s Nelson Branch and both full and part time vacancies at their Lytham Branch Monday to Friday 8.45am until 4.45pm (35 hours) with some Saturdays on a rota.
The Company:
The Company, a well-established Lancashire Building Society, pride themselves on doing what’s right for their members and mortgage intermediaries and are constantly evolving their thinking around their customer voice to deliver a fantastic service and product range.
Why Them?
Their customers tell them they are friendly, trusted and reliable. They pride themselves on a highly personal service, contactable staff and the ability to make a difference to all their members.
Being part of a valued team you will share this special customer journey with them.
Their five core values define what they’re all about and what makes them tick:
- Make a lasting impression – leave people better than before you found them
- Proud of their past and excited about their
- future – make sustainable decisions that last for generations
- Passionate about people – be warm, straight talking and genuine
- Work together – be a team player, celebrate success, be supportive and give your all
- Deliver on promises – if we say we’ll do it, we will
You will be responsible for:
As a customer representative delivering the Company’s personal service, helping people feel at home in their branches and getting to know them is essential.
You will also be promoting a range of savings, home insurance and mortgage products. All of this will involve delivering exceptional customer service, ensuring all operational and regulatory risk is adhered to, contributing to the success of your team and a responsibility to specialise and remain competent in AIP delivery and/or 3rd party products.
What are they looking for?
An ability to provide excellent customer service is essential alongside a passion to do more and enjoy both the challenges and rewards that come from these interactions.
They offer full training so experience in finance or banking is not required. They are looking for their next team members to have a good standard of general education (GCSE Grade C) experience of customer service, good communication skills, dealing with queries, problem solving and have a willingness to work some Saturday mornings.
You could come from a range of backgrounds like retail, sales, call centre or cashier as they have a fantastic training program to support you and develop your career with them.
What information does the company collect?
As part of any recruitment process, the organisation collects and processes personal data relating to job applicants. The organisation is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
What are you waiting for?
If you enjoy giving great customer service then when not come and join the team.
They offer great benefits:
- Starting salary of £16,020 – £17,040 per annum (Successful candidates coming in at £16,020 will increase to £16,380 after completion of probationary period)
- Additional remuneration linked to organisational performance.
- The role involves an occasional Saturday morning rota at a time and a half
- 23 days holiday which increase after your first year to 25 up to 28 days (plus bank holidays)
- Contributory pension scheme
- Simply health level 1 cash plan
- Employee assistance programme
- Free onsite parking
What you need to do
Please click the APPLY button to send your CV & covering letter stating why you are suitable for the role, which location you are interested in, and the desired hours.
Please note that CV’s without a covering letter will not be considered. This post will close on 23 May 2019 or sooner if sufficient applications are received.
Candidates with the relevant experience or job titles of; Customer Service Representative, Customer Services Executive, Customer Service Adviser, Customer Support, Client Service Advisor, Customer Services, Customer Service Assistant, CSA, Administrator, Front Desk will also be considered for this role.
