Job Title: Customer Service Representative – Rapid Response
Location: Huddersfield
Salary: £20,000 per annum (£17,123 basic + Shift allowance of £3,060 per annum)
Position: Full-Time, Permanent – 40 hours per week, flexible shift including weekends between the hours of 7am – 10pm working to a 4 week rota pattern
Are you seeking a fresh challenge in a vibrant and expanding business?
As the UK’s leading incident management and roadside services company, they cover a range of clients in the public and private sectors, 24 hours a day, 365 days a year from their operations centre in Huddersfield.
They have acquired extensive experience of managing the most complex of recoveries, including police incidents, HGV’s with dangerous chemicals and incidents involving livestock transporters involved in road traffic collisions. They work closely alongside Highways England and a number of police forces across the UK.
Job Role:
Due to continued business growth in these specialist areas, the Rapid Response team is looking to recruit a talented individual to provide a comprehensive, 24×7 telephone support service to those in need of urgent assistance.
Each call is unique and the type of support provided is entirely dependent upon the specific requirements of each incident. In all cases the Customer Service Representatives are the first point of contact for those reporting incidents to the control centre.
No two incidents are ever the same. The primary objective in all cases is to get the nearest vehicle recovery operator with the appropriate equipment to the scene within agreed timescales and to manage the incident to a successful conclusion.
The Candidate:
To succeed in this role you’ll be a strong communicator with great decision making skills and a real team player.
In addition, you’ll have:
- An ability to quickly develop a rapport with customers and suppliers over the phone
- A drive for excellent customer service
- The sensitivity and professionalism to effectively manage pressured situations
This role involves a significant amount of telephone and PC work so candidates must be a confident user of both.
What’s in it for you?
Supporting you to be the best you can, they’ll prepare you for success right from the start. When you join the Company, you’ll enjoy a structured training programme and during your first 12 months, they will continue to develop you in your role through on-going coaching and support so that you have a really great first year. Your development doesn’t stop there however as you will go on to learn and build further skills and as you progress your salary will too.
You’ll enjoy some fantastic benefits too. For instance:
- Competitive salary and quarterly performance bonus
- 25 days holiday increasing to 28 with length of service
- Contributory pension scheme
- Life assurance
- Free eye tests and free car parking
- Modern break out areas with kitchen facilities and TV area, and shower facilities for those that want to take advantage of their cycle to work scheme.
Please click the APPLY button to send your CV and Covering Letter for this role.
Candidates with relevant experience or job titles of; Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer, Administrator, Admin will be considered for this role.
