Job Title: Customer Service Representative
Location: Stonehouse, Gloucestershire
Salary: Competitive dependant on experience
Position: Full Time
Hours: 09.00 – 17:30 hours with a one hour lunch break Monday to Friday
Based in Gloucestershire, the company is one of the leading independent x-ray equipment suppliers to the UK and Ireland. The company has a 50 year track record in providing innovative medical imaging technology and services to hospitals, diagnostic centres and medical services.
Reporting directly to the Customer Service Manager (CSM) the Customer Service Representative (CSR) will be a key, contributing member of the Customer Service Support Team (CSST) and will operate professionally in an efficient, effective, caring, tolerant manner at all times.
As part of the CSST your role will develop your skill sets to deliver and support the daily administration functions of the Commercial, Finance, Technical Support, Warehouse & Facilities and Marketing Teams, along with any other administration functions and duties as deemed essential by the Company or as directed by your Line Manager.
The CSST will work to performance metrics (such as call handling monitoring) which are designed to ensure customer service (internal and external) excellence at every interaction point or juncture and to ensure the smooth, efficient running of the department.
Key Responsibilities:
- Handling the inbound and outbound telephone calls and emails both external and internal
- Assisting with the technical support and service engineer workload allocation to cover Planned Preventative Maintenance (PPM) Contracts and ad-hoc callout requirements and other contract types
- Assisting the compiling of service quotations, tenders and purchase orders (both capital goods and service providers)
- Recording all communication with customers and suppliers in SAP to ensure the smooth running of administration functions and tasks for all the company departments and stakeholders
- Administration support and activities to meet the needs of all company departments
- To learn and understand the full product range and services that the company offers, and keep up to date with changes and attend training sessions
- To assist with the monitoring stock control and place orders where needed
- To share reception duties with the Customer Service Support Team
- To assist with travel and accommodation requests
- To assist with the management of contracts
- To welcome and attend to all visitors
- Administration support and activities to meet the needs of all Company departments
Role Requirement:
- Ability to problem-solve within your scope of knowledge and authority
- Confident, patient, polite and diplomatic, when dealing with internal and external customers
- An ability to work to tight deadlines
- An ability to manage your own workload and ensure all calls are kept up to date
- A commitment to develop your own customer service skills to ensure customer service excellence
Role Competencies:
- An effective Team member – taking your fair share of work contribution
- Good organisational skills
- Good business telephone manner
- Good writing skills with appropriate professionalism & tone when communicating by email
- Good learning attribute
- Respectful peer to peer communication skills
Please be aware; candidates must be eligible to work in the UK to be considered for this role. No relocation fees are available and visas will not be sponsored.
Please click the APPLY button to send your CV and Cover Letter for the role.
Candidates with the experience or relevant job titles of: Customer Service Representative, Customer Support, Customer Service Executive, Customer Service Consultant, Client Services Executive, Customer Aid, Customer Support Advisor, Customer Services Officer, Client Services Support, Client Support Agent and Customer Services Administrator may also be considered for this role.
