Job Title: Customer Service Representative
Location: Telford, Shropshire
Salary: Competitive
Job Type: Full time, Permanent
Role Overview:
The Company is looking for people who share passion for success and thrive when working in a fun, friendly and fast paced environment.
From their Telford based call centre they serve an array of customers across the UK from National Trust to Travelodge, improving sustainability and efficiency with their waste management solutions.
Throughout the year they have opportunities for a number of customer service professionals to join the team. The successful group of applicants will develop skills and knowledge in different areas of the business before moving into specified departments.
Key Responsibilities:
- Manage customer enquiries and maintain interaction on the CRM system
- Proactively identify sales opportunities when speaking to customers
- Develop solid relationships with customers and key contacts to ensure customer satisfaction
- Ensuring accuracy when monitoring customers credit limits and creating quotations
To be successful you will:
- Hungry for success, should that be developing your career or the success of your team
- Teamwork, always helping colleagues whether they are sat next to you or in another department
- Customer centric, strive for continually great customer service, internally and externally
- Results focused, through satisfied customers or achieving KPI’s
- Organised and a proactive approach to a workload
- Enjoy finding a way to solve a problem
- GCSE C grade or equivalent Maths and English.
What they offer in return:
- Competitive salary
- Life assurance
- 3% matched pension
- Annual leave increased with length of service and time off for volunteering
Application: They are seeking applications for their February or April start date. If you’re ready for a challenge in the New Year and want to progress your career with the UK’s leading outsourced waste management provider, then get your application in now!
Most importantly if you would relish the chance to be a part of an ambitious, growing company that holds a summer party for employees, their friends and family each year and does their bit for the environment then this is the opportunity for you.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with experience of: Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer, Administrator, Admin will be considered for this role.
