Job Title: Customer Service Representative
Location: Swillington (Leeds)
Salary: Competitive
Job type: Full time – Permanent
ROCOL is part of ITW, a multi-national US owned, Fortune 150 company. We develop, manufacture and market technically advanced industrial lubricants and line marking systems to industries worldwide.
The Role
We are looking for a Customer Service Representative to carry out all Customer Service procedures and tasks to the required standards, delivering best-in-class customer service and experience to key internal and external stakeholders in line with the business objectives.
Main Responsibilities
- Deliver outstanding customer experience by putting the customer at the centre of everything we dodo.
- Process and manage customers’ orders, communications and enquiries.
- Investigate and promptly resolve any customer queries.
- Handle and answer telephone calls in a polite and timely manner with a first call resolution approach
- Adhere to relevant legislation whilst issuing all freight related (export) documentation in a timely manner.
- Prepare customer quotations and proforma documentation in line with office procedures – issue and understand all commercial sales-related documents.
- Develop knowledge, techniques and skills through internal and external training.
- Liaise with production, technical and finance departments to maintain a world class customer service standard.
- Liaise and support relevant sales teams, to deliver seamless and exceptional customer experience.
- Attend and contribute to all Team and Company communication briefings.
- Use relevant IT equipment and software systems associated with the job function.
The Ideal Candidate
Essential Skills
- Committed to continuous improvement and development
- High level customer-oriented communication and skills
- Strong English language skills
- Capacity to define and drive planning by prioritising essential tasks to deliver on the requirements of the role
- Ability to collaborate effectively in an internal and external cross functional environment
- Able to interact with high proficiency at all levels of a customer (End user and Distributor)
- Flexible approach
- Able to prioritise and work within strict deadlines
- Acts as an ambassador for customers
Desirable skills
- Experience of export, hazardous shipping, and air freight
- Experience of manufacturing industry would be ideal
- First experience in a similar role / relevant experience
- Degree level educated in a Commercial subject
Benefits
- Competitive salary
- 35 hours per week, Monday-Friday
- Full training provided
- Annual bonus scheme
- Free parking
- Excellent contributory pension scheme
- Free on-site gym
- 25 days holiday per annum
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of: Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant may also be considered for this role
