Job Title: Customer Service Representative
Location: Crawley
Salary: Competitive
Job Type: Full Time
Closing Date: 27th August 2021
A top-brand company in the Crawley area are looking for an experienced Customer Service Representative looking to progress their career within a customer-centric environment.
The Role:
Your role function is to provide proactive quality customer service for all UK sales accounts by the effective handling of all enquiries from their client’s customers, fast and accurate processing of orders, inbound & outbound communications with added administration functions for company sales activities.
You will specifically be required to answer a high number of incoming calls and perform sales support duties by providing general information to customers and resolution of queries in relation to orders.
About you:
You must have an outgoing enthusiastic personality, be a good team player as well as the ability to work under your own initiative and work efficiently as part of a team. You will be expected you to have good interpersonal skills and be able to work under pressure to tight deadlines whilst remaining flexible, friendly, and courteous at all times.
Excellent attention to detail with accurate data entry skills and strong organisational abilities is essential along with intermediate to advanced IT skills (Microsoft Outlook, Word and Excel). You should also be highly organised in time and task management, a good record of pace and delivery and the ability to remain neutral and positive under customer pressure.
Previous experience of taking 80+ calls a day and order entry experience within a Customer Services environment is essential, as well as excellent written and communication skills with a minimum GCSE level (or equivalent) in spoken and written English.
Benefits include:
- Annual Bonus
- Generous pension scheme
- 26 days holiday plus 8 public holidays
- Above-average Life Assurance
- Free Parking
Employment will be subject to references and the continuous right to work in the UK.
Please click the APPLY button to send your CV for this role.
Candidates with previous experience or relevant job titles of; Customer Service Representative, Sales Support Executive, Client Services, Customer Service Advisor, Customer Services Officer, Sales Support Assistant may also be considered for this role.
