Job Title: Customer Service Representative
Location: Huddersfield
Salary: £17,000 – £18,742 per annum
Position: Full-Time, Permanent
The Company is the UK’s leading provider of fleet incident management and specialist vehicle recovery. The Fleet Incident Management Team manage over 60,000 claims each year and are the first point of contact for all customers and suppliers.
Job Role:
Due to continued growth, they are now seeking to expand their Customer Service team with ambitious individuals who have a passion, desire and a great attitude, resolving each incident with world class customer service. The company puts their customers at the heart of everything they do making their lives easier and taking the stress out of accidents. Their commitment to customer service is what sets them apart. When you join them, you’ll enjoy a structured training programme and they will continue to develop you in your role through on-going coaching and support. You will continue to learn and build your skills and as you progress your salary will too.
The Candidate:
To be successful, you will need to be up for the challenge, with great listening skills, lots of empathy and the determination to go the extra mile for customers.
- Resolving complex problems and able to build a good understanding of the services you will provide
- A positive telephone manner
- Confident with computers
- A strong drive for getting it right first time
- Good team-working skills
- Identifying customer’s needs through communication and passionate customer service
What’s in it for you?
Supporting you to be the best you can, they’ll prepare you for success right from the start. When you join the Company, you’ll enjoy a structured training programme and during your first 12 months, they will continue to develop you in your role through on-going coaching and support so that you have a really great first year. Your development doesn’t stop there however as you will go on to learn and build further skills and as you progress your salary will too.
You’ll enjoy some fantastic benefits too. For instance:
- Competitive salary and quarterly performance bonus
- 25 days holiday increasing to 28 with length of service
- Contributory pension scheme
- Save As You Earn scheme – an opportunity to buy shares in parent company at a discounted price
- Life assurance
- Free eye tests and free car parking
- Free car parking / shuttle bus for staff travelling on public transport
- Modern break out areas with kitchen facilities and TV area, and shower facilities for those that want to take advantage of their cycle to work scheme.
Please click the APPLY button to send your CV and Covering Letter for this role.
Candidates with relevant experience or job titles of; Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer, Administrator, Admin will be considered for this role.
