Job Title: Customer Service Manager
Location: London, EC1A 2BN
Salary: £40K – £45K Pro Rata
Job type: Part time permanent – 20 hours a week (Monday-Friday, ideally 2.5 hours Monday & Friday, 5 hours Tuesday, Wednesday & Thursday)
Our business is over 20 years old, growing, and looking to grow more. Over the last few years we have been building the behind-the-scenes systems and infrastructure for our scaleable business and are now in the process of finishing this ‘setup’ phase. To get to the next stage we require you.
So, who are you? Are you someone who completes activities to an excellent or outstanding level?
You will value working from home and being paid to have your birthday off, weekly face to face meetings & socials with your colleagues in central London, with a specific set of skills but more importantly fit the person profile we are looking for which is:
- You love looking at the norm and finding a better way
- You will love to get sh*t done and find a way to make stuff happen
- You love to see things to completion and own the outcome
- The details are important to you
- You’re used to working in a small business where everyone does what needs to be done
- You ask about what you don’t understand rather than winging it
- You are uber organised and happy to document processes for others to pick up
- Technology is not a problem for you as you are a quick learner and analytical
- You will deliver what you say you will and let people know of any problems
- You see things that others may miss
- You regularly make sense from chaos
And most importantly the team winning is what matters most…
As our Customer Service Manager you will have complete autonomy & control for dealing with all the shitty, little things that annoy our customers but which wehave learnt how to solve. We are striving to provide the best possible service to each and every one of our clients and now need a specialist with experience of customer service & ticketing systems to take control of this part of our business which is powered by Zoho Desk. Each request is different so, while frameworks & clear outcomes exist, there are very few processes to follow. You will be used to making improvements to systems and processes as and when required to enhance the customer experiences. Your management is of our Projects, not people at this stage but that will change as we grow. You will be used to showing initiative to overcome obstacles rather than just grinding to a halt at each and every obstacle. Most of the day to day is progressing Open Tickets but there is also the merging of unassigned Tickets, moving Tickets between departments and handling all Supplier & Client responses. You will be talking on the ‘phone with suppliers & clients, communicating clearly, succinctly & efficiently. You won’t be bored!! Most importantly you will be helping me achieve my goal of building this world class business by providing exceptional to each and every request from our clients so that I can be free to work on marketing & systems that will make your life simpler.
If I am describing YOU then please get in touch by email with the subject line “Customer Service Manager application”
- telling me in a cover note with your application about yourself, specifically in relation to the type of person we are looking for as outlined above and
- enclosing your CV and
- what attributes & experience you bring to this role
Please note – once you hit APPLY details of the email address to send this over to will be provided
Please also tell me your availability to start/notice period and confirm whether or not you have any travel plans in the next 12 months.
Candidates with the relevant experience or job title of: Service Delivery Manager, Client Services, Client Support, Customer Relationship Manager, Client Services Manager, Client Relationship Manager, Customer Service Team Leader, Service Delivery Team Leader Customer Service, Helpdesk may also be considered for this role.
Overseas candidates will NOT be considered for this role. We are not sponsoring Visa’s at this time, so please refrain from applying unless eligible to work in the UK.
