Job Title: Customer Service Manager
Salary: £30,000 to £35,000 per annum, depending on experience
Location: Brentwood, Essex (Office Based)
Job Type: Full Time, Permanent
MUST DRIVE/HAVE ACCESS TO OWN VEHICLE DUE TO NO PUBLIC TRANSPORT TO OFFICE LOCATION
Zest Recycling are hiring!
Looking for a Zesty and Vibrant Customer Service Manager to join our team.
Who are Zest Recycle?
Zest Recycle are a waste management company that isn’t afraid to do things differently. From hospitality to healthcare, we work with companies spanning a range of different sectors, offering a fresh, new perspective on long-standing waste management problems helping them to become an environmental leader in their sector.
At Zest Recycle, it all starts with the people who make up our teams. To us, our employees are the most important asset we have and along with our customers, you are everything to us and are key to our success.
You might currently be making a difference in one of the following roles or sectors – Retail, Waste Management, Customer Contact Centre Manager, Customer Services Manager, Hospitality, Client Experience Manager, Customer Account Manager.
If this is the case, then Zest Recycle want to hear from you !
About the role:
The Customer Service Managers role is to provide the highest quality customer service to new, existing and prospective customers.
- Handle and be the point of, contact for telephone and email escalations.
- Day to day support to a team of customer service agents.
- Administration and back-office support to a team of customer service agents.
- Liaise with service providers over day-to-day operations and be a point of escalation.
- Liaise and collaborate with internal departments.
- Support other business functions and internal teams.
- Ensure Customer Service KPI’s are achieved.
- Departmental performance reporting.
- Assist in the implementation of new contracts and services.
Skills & Experience Required
- Previous leadership or Customer Service experience at team leader or higher level.
- Excellent communication skills both written and verbal.
- Experience in providing and be able to demonstrate excellent customer service.
- Experience of working and be able to flourish in a busy, fast paced environment.
- Excellent PC literacy with a good working knowledge of Microsoft Office Suites.
- Be a self-starter who demonstrates initiative and can be pro-active.
- Be able to lead and develop a team.
Benefits:
As part of the Zest Recycle Team, you will receive:
- 25 days holiday plus bank holidays
- Pension
- Employee of the Month/Monthly Star Award programme
- Free parking on-site
- Active company social programme
The above is just an indication of what we are looking for, if you think you have what it takes to excel In and lead a customer service and be part of the success at Zest Recycling , then please get in touch with your CV.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of: Customer Service Manager, Customer Service Representative, Client Services Team Leader, Customer Support, Client Services Manager, Senior Customer Service Advisor, Customer Service Consultant, Customer Service Coordinator, Customer Aid Manager, Customer Support Manager, Customer Services Officer, Senior Customer Services Advisor, Customer Services Manager, Operations Manager, Senior Customer Service Administrator and Administrative may also be considered for this role will be considered for this role.
