Job Title: Customer Service Executive
Salary: Competitive
Location: Brentwood
Job Type: Full Time, Permanent
Zest Recycle, a leading total waste management solutions provider, are looking for a Customer Service Executive to join their rapidly expanding team.
Purpose of the Role:
The Customer Service Executive role is to provide the highest quality customer service to new, existing and prospective customers. This role also provides general administrative duties, research, quote preparation and carrying out other duties that allow the sales team to focus on selling and the Account Managers to support the accounts.
To ensure a business wide best practice, and knowledge sharing culture is actively embraced.
Key Responsibilities:
- Handle routine telephone and email enquiries including processing orders via Weighsoft with supervision or direction as required from Senior CSE or Head of Operations
- Escalate unusual or complex telephone and email enquiries
- Record customer queries and complaints using Case Logs in Weighsoft
- Update and amend service schedules
- Liaise with service providers over day-to-day operations.
- Liaise with the Finance department, customers and suppliers to resolve invoice queries and seek supervision as required
- Prepare quotations with direction from the Head of Operations and Account Managers
- Source solutions for new waste streams with direction from the Head of Operations
- Liaise with relevant individuals re new enquiries/orders to be fulfilled
- Under the direction of the Head of Operations, research new solutions to different customer requests
- Fulfil customers’ administrative processes which may include attendance at sites to assist with planning meetings
- Set up new supplier accounts
- Liaise with Account Managers and Account Directors for advice and support on client accounts
- Supporting Month-end invoice process ensuring supplier information is obtained on time (e.g. weights)
Skills and Experience required:
- Experience of sales or customer services in an office-based environment.
- Previous office administration and excellent organsational skills. Experienced in working with senior individuals.
- Experience of working in an extremely busy, fast paced and demanding environment.
- Excellent PC literacy with an intermediate knowledge of Microsoft Office Suite
- The individual must be a self-starter who demonstrates initiative and can be pro-active. The ability to multi-task is also essential.
- Excellent communication skills both written and verbal that enables the individual to quickly establish respect within the team.
- The individual must be able to plan and be able to organise themselves so that they can balance the needs and priorities of the different areas of the role.
- Willingness and aptitude to grow the role to take on new challenges.
Please note: Candidates must have own transportation; office location is not accessible via public transport.
NO AGENCIES
Please click the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of: Customer Services Executive, Customer Service Representative, Business Development Executive, Customer Support, Client Service, Account Manager, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, New Business Executive, Office Administrator and Administrative may also be considered for this role will be considered for this role.
