Job Title: Customer Service Executive
Location: Sheffield
Salary: £22,142 PA
Job Type: Permanent, Full Time
Jepson & Co Ltd are one of the largest manufacturers and suppliers of number plates and number plate printing systems in the UK, Ireland, France and Belgium. As the oldest number plate manufacturer in the UK, established in 1894, we have a 125-year track record of quality and service customers can rely on.
We remain a family-run business serving customers across the UK and Europe. It means we’re big enough to deliver what customers need, when they need it, and we’re small enough to care.
Jepson & Co are currently recruiting for a Full Time Customer Service Executive to join our team based in Sheffield.
Role and Responsibilities:
The CCR will be responsible for supporting external and internal customers in the day to day process of placing orders, dealing with any queries and ensuring the correct interpretation of their needs, in a positive and effective manner consistent with the values of the organisation.
You will be able to demonstrate excellent customer service skills and ethics and put the customer first in all situations.
A requirement to effectively and calmly communicate, actively listen along with a can-do attitude is very much needed for this role.
A good level of understanding of Microsoft products would be advantageous.
The departments performance is of great importance and highlights the level of service we are offering. The sales department is the heart of the business and essentially, we are the voice of the customer.
Qualifications and Education Requirements:
- A proven background in a Customer Care role.
- English grade C or above.
Essential Competencies:
- Accuracy is KEY
- Receive and interpret orders from customers via different channels
- Confident and professional telephone manner
- Dealing with a range of queries in a professional manner
- Good time management and organisation skills
- Handle customer complaints
- Offer day to day support to colleagues and be an integral part of the team environment
- Always look to build good customer relationships
- Liaise with DVLA in relation to RNPS (registered number plate suppliers)
- General administration including: Post, filing, enveloping etc.
- Weekly/Monthly invoicing
- Opening new customer accounts
- Tracking and arranging return of goods through FedEx
- Product and legislative knowledge – Training provided
- Processing of proforma payments
- Attend occasional trade shows
- Be active in suggestions on how to improve customer service and business processes
- Handle any responsibilities that are handed to them by the Assistant Manager / Manager
- Attend training sessions and meetings where required
- Have a good understanding of MS NAV & MS Office package
- Keep office environment clean and tidy in accordance with 5s.
Desirable Competencies:
- Interest and enjoyment in working with people
- Polite, positive, proactive, and tactful personality
- Active listening
- Patience
- Strong written and verbal communication skills
- Able to work calmly under pressure
- Helpful and sensitive
- Critical thinking and problem solving
- Good interpersonal skills
- Good IT based knowledge
Benefits:
- Hours 8.30-16.45 Mon-Fri
- Discretionary annual bonus
- Westfield and Life insurance (after 3 months’ probation)
- Free parking
- Free refreshments
- 21 + BH annual leave in first year
- £22,142 pa
If this sounds like the ideal role for you, please click APPLY now to register your interest in the role of CSR.
Candidates with experience or relevant job titles of; Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative will all be considered.
