Job Title: Customer Service Executive
Location: Brentwood, Essex (Office Based)
Salary: £24K to £26K depending on experience
Job Type: Full Time, Permanent
MUST DRIVE/HAVE ACCESS TO OWN VEHICLE DUE TO NO PUBLIC TRANSPORT TO OFFICE LOCATION
Who are Zest Recycling?
We’re a recycling and waste management broker that isn’t afraid to do things differently. From hospitality to healthcare, we work with companies spanning a range of different sectors, offering a fresh, new perspective on long-standing waste management problems helping them to become an environmental leader in their sector.
At Zest Recycle, it all starts with collaboration. To us, partnerships with our customers are everything, and therefore key to our success are professional and customer-oriented employees who take pride in the service they offer to our customers and enjoy being part of a committed team.
The Role:
The Customer Service Executive role is to provide the highest quality customer service to new, existing and prospective customers. This role also provides general administrative duties, research, quote preparation and carrying out other duties that allow the sales team to focus on selling and the Account Managers to support the accounts.
- Handle routine telephone and email enquiries including processing orders via Weighsoft with supervision or direction as required from Senior CSE or Head of Operations
- Escalate unusual or complex telephone and email enquiries
- Record customer queries and complaints using Case Logs in Weighsoft
- Update and amend service schedules
- Liaise with service providers over day-to-day operations.
- Liaise with the Finance department, customers and suppliers to resolve invoice queries and seek supervision as required
- Prepare quotations with direction from the Head of Operations and Account Managers
- Source solutions for new waste streams with direction from the Head of Operations
- Liaise with relevant individuals re new enquiries/orders to be fulfilled
- Under the direction of the Head of Operations, research new solutions to different customer requests
- Fulfil customers’ administrative processes which may include attendance at sites to assist with planning meetings
- Set up new supplier accounts
- Liaise with Account Managers and Account Directors for advice and support on client accounts
- Supporting Month-end invoice process ensuring supplier information is obtained on time (e.g. weights)
Skills & Experience Required:
- Previous office administration and excellent organisational skills. Experienced in working with senior individuals
- Experience in providing customer service
- Experience of working in an extremely busy, fast paced and demanding environment
- Excellent PC literacy with an advanced knowledge of Microsoft Office Suite
- The individual must be a self-starter who demonstrates initiative and can be pro-active. The ability to multi-task is also essential
- Excellent communication skills both written and verbal that enables the individual to quickly establish respect within the team
- The individual must be able to plan and be able to organise themselves so that they can balance the needs and priorities of the different areas of the role
- Willingness and aptitude to grow the role to take on new challenges
Benefits:
As part of the Zest Team, you will receive:
- A competitive salary
- 25 days holiday plus bank holidays
- Pension
- Employee of the Month/Monthly Star Award programme
- Free parking on-site
- Active company social programme
Are you ready to become part of our team of dedicated individuals who collectively ensure the success of Zest Recycling and set us apart from our competitors? If so, please hit the APPLY button to get started!
Please click on the APPLY button to send your CV for this role.
Candidates with the experience or relevant job titles of: Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative may also be considered for this role will be considered for this role.
