Job Title: Customer Service & Digital Marketing Assistant
Location: Guildford
Salary: Competitive depending on experience
Job Type: Full Time, Permanent
This Legal Company is an innovative market-leader that specialises in business debt recovery. They provide professional services across pre-legal recovery, dispute resolution, defended cases and commercial litigation. The office is spacious and modern and is based on the outskirts of Guildford, with ample parking and adjacent to the park and ride.
The Position:
If you’re a good communicator and enjoy helping people, this could be an ideal job for you.
As a pro-active and energetic customer service assistant or adviser, you would deal with customer enquiries, often as the customer’s first point of contact with the company.
You will deal with customers by phone, email and social media. Good ‘people skills’, a friendly approach and excellent communication skills are all needed in this role.
This is also an opportunity for someone interested in digital marketing as 25% of the tasks will be related to assisting the Sales & Marketing Manager on – CRM, email marketing, blogging and social media.
Duties include:
- Answering customer enquiries via phone, e-mail or social media
- Use telephones or internet to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Set up or cancel accounts
- Advise on company information
- Manage CRM information of clients and prospects
- Inform customer of deals and promotions
- Sell products and services
- Work with Sales & Marketing Manager to ensure proper customer service is being delivered
- Social media posting according to company planning
- Blog formatting and editing
The Candidate:
- Pro-active and energetic
- Good communication skills
- Have an interest in helping people
- Like working as part of a team
- Well-presented, polite and tactful
- Have good IT skills
- Good writing and numeracy skills
Please click on the APPLY button to send your CV and Cover Letter for this role.
NO AGENCIES – Any calls from recruitment agencies will result in permanent deselection from the recruitment process in the future.
Candidates with experience of: Client Services Executive, Sales Support Administrator, Office Manager, Operations Assistant, Operations Executive, Office Administrator, Sales Advisor, Client Support Administrator, Marketing Assistant, Sales Executive, Senior Administrator, Personal Assistant, Graduate, Digital Marketing Executive, Operational Support Administrator may also be considered for this role.
