Job Title: Customer Service Associate (Energy)
Location: Remote Working.
Salary: £20,000 rising to £21,000 once you have passed probation
Job type: Permanent, Full time. Monday to Friday, 37.5 hours per week between 8.00am – 5.30pm. We believe in work-life balance and the importance of spending quality time with your family and having time to do things you enjoy!
About the Company:
Igloo Energy is growing rapidly so we’re on the lookout for passionate, enthusiastic, and forward-thinking people based in the Hampshire and Midlands areas to join our brilliant Customer Services Team. We have been crowned No 1 in Citizens Advice Customer Service Ratings for the last two quarters, and are rated Excellent by our customers on Trustpilot, which means the world to us. We put our heart and soul into doing the best for our customers and want you to too!
Igloo HQ is based in sunny Southampton, our Customer Services Team are dotted around Hampshire and the Midlands. We don’t mind where you work from in either of these areas, we want you to work where you feel you perform the best and are the most comfortable. It gets better too, we are open Monday to Friday 9.00 to 5.30 so no need to worry about shift patterns changing! Come join us and help build the Igloo of the future!
What you’ll be doing/Who we’re looking for:
As an Energy Associate, you will be providing exceptional service by having brilliant conversations with our customers, you are in charge of Igloo’s customer experience and will drive our long-term success. You will be on hand to answer questions and solve problems through whatever media the customer chooses – telephone, email, or webchat! Heads up, our customers really enjoy hearing our friendly voices so the majority of your day will be spent on the phone putting a smile on our customer’s faces!
- A passion for delivering outstanding customer service will be in your DNA!
- A brilliant listener, who is curious and inquisitive, loves problem-solving and takes pride in providing first-time resolutions for our customers.
- You will thrive in a fast-paced, changing, scale-up environment, where no two days are the same!
- You will be cool and calm under pressure while being able to make decisions in a pressured evolving environment.
- You will be tech-savvy, think outside the box and always look for efficiencies in everything you do.
- What’s key for us is that you have an awesome attitude – a caring, friendly, trustworthy, honest team player, who wants to actively contribute to building a fantastic, caring, and inclusive culture for all.
Benefits:
Holiday – You get 33 days inclusive of bank holidays.
Development – Customer Service Training Programme to ensure we set you up for success. We are committed to supporting you to reach your potential, our Learning and Development team deliver solutions to drive you and our business forward.
Health & Wellbeing – Private Medical Cover. Weekly online fitness classes and lots more!
Pension – We offer a 3% employer contribution on top of your salary from day 1! You will need to pay a 5% contribution, you can opt to pay in more if you like too! You get Life Assurance cover too!
Igloo from Home – we provide you with everything you need to create your very own Igloo workspace, including furniture colour options to match your décor!
Recognition – Each quarter we have Igloo Champions Awards, which are nominated and voted for by our employees for those who have best lived our values. Plus, the extremely prestigious annual Igloo Oscars!
Diversity & Inclusion – We are passionate about contributing towards the energy industry becoming a more diverse place to work. We are committed to building an inclusive, engaging, open and safe environment for everyone
Igloo Life – Regular companywide socials, team events and a variety of weekly activities bought to us by our awesome Social Committee
Our people are at the heart of what we do, which is why we very proud to be an accredited Living Wage Foundation employer. We want the best for our Iglooers!
What are you waiting for? Click apply today and you’ll go through to our careers page to complete your application.
Candidates with experience of: Candidates with the relevant experience or job titles of; Customer Service Associate, Customer Associate, Customer Service Advisor, Customer Service, Call Centre, Customer Relations, Client Services, Customer Support, Customer Excellence, Contact Centre may also be considered for this role.
