Job Title: Customer Service Agents Full Time (Luton)
Location: Puton
Salary: £29,319 per annum
Job Type: Permanent, full time
Must have the right to live and work in the UK
Must hold a Full UK driving licence
Harrods Aviation is a widely recognised leading company in the General (Private) Aviation industry. We are committed to employing the very best individuals who can demonstrate and deliver the very highest level of customer service.
We are currently recruiting for Customer Service Agents to join our established, reputable team at our Luton base.
We can offer full time or part time roles, all on a permanent basis.
The Role:
Responsible for delivering an exceptionally high level of customer service to the Company’s Passengers, Representatives and Crews, we require our agents to provide extremely high level customer service that is commensurate with the Harrods brand.
They are required to be quick thinking and very adaptable, as the nature of our business often dictates unique requirements.
The role is often demanding, requiring our staff to be organised and able to co-ordinate and communicate with all other departments. They have to be multi-skilled, often have to undertake several tasks at once, ensuring that they maintain a professional attitude at all times.
Hours Of Work:
The successful applicant must be flexible and professional. The Luton base operates 24 hours per day, 7 days per week, 365 days per year.
You will be required to work as part of a team covering a 24-hour operation, which will include working days, lates, nights, weekends and bank holidays.
The standard shift is 11 1/2 hours, with a 30-minute unpaid break (total 12 hours).
For full time, the average working week is 40 hours. This will normally be a 4 on 4 off shift pattern.
The Successful Candidate:
Ideal candidates will have a proven knowledge of Customer Services, which will have been gained working in a 5* hospitality environment or within the First / Club / Business Class Cabins of the airlines renowned for their Customer Service standards.
The role is demanding and the successful candidate should be flexible, able to work under pressure and have the ability to prioritise whilst remaining calm and continuing to set a professional example to your team.
Applicants should also have an enthusiastic, willing personality with a sense of humour and the ability to work on their own initiative. Good communication skills combined with courtesy and integrity are essential.
Good computer skills and administration skills (Microsoft packages, general working knowledge of systems) are an essential requirement.
A full UK driving license is essential, as is holding the right to live and work in the UK.
You will also need to have a 5 year checkable history in order to obtain an airport ID pass.
Benefits:
- Enhanced annual leave entitlements (dependent on shift pattern and pro rated during first year dependent on start date
- Holiday Purchase Scheme
- Happy Birthday Day
- Harrods Retirement Savings Plan Foundation (Contributory Company Pension)
- Harrods Rewards Card (staff discount)
- BHSF Health Cash Plan
- Onsite Parking
- Full Uniform also provided
Please note the company is not able to offer sponsorship or relocation assistance for this role so candidates must already possess the right to live and work in the UK to be considered.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience, qualifications, and job titles of: Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant may also be considered for this role.
