Job Title: Customer Service Agent
Location: Liverpool City Centre with Hybrid working available
Salary: £22,050 to £25,625 OTE* including £2,000 performance related bonus per annum, once established within your role
Job Type: Full Time – Permanent
Working hours: 37.5 hours a week between 8:00am and 19:30pm Monday to Saturday on a three-week rolling rota. You will only need to work 1 in 3 Saturdays between the hours of 9.00am and 17.30pm
Flexible working and part time arrangements are also available, speak to us about your preferred working hours.
Are you looking for a career in the financial services Sector? Do you want to be a part of one of the fastest-growing specialist insurance providers in the UK? Do you want to have the ability to develop your professional skills? If you do, you need to apply to join Acorn Insurance to enhance or kick start your career.
We are looking for Insurance Customer Service Representatives who are passionate about delivering outstanding customer service. Do you enjoy working in a fast-paced environment? Do you have empathetic customer service skills, providing brilliant service to every customer you speak to? Then this would be the role for you.
What you will be doing
- Provide support to our customers queries regarding insurance policies via phone, email and webchat
- Assisting customers to make changes to customers insurance policies
- Provide accurate information to customers about their insurance policy
- Helping with customer queries over direct debit payments
- Identifying and assessing customer needs, working to deliver good outcomes for our customers displaying strong consumer duty practices
- Contact customers by phone and email for outstanding documentation
- Putting your training into practice to ensure that all FCA compliance procedures are always followed
- Investigate and resolve customer complaints
We are looking for colleagues who are
- Friendly, approachable and enjoys helping people
- Committed to supporting clients using effective communication techniques including asking questions and listening to client responses
- Focused on delivering exceptional customer experiences by working collaboratively across departments to resolve customer enquiries quickly and provide the right solutions, first time
- With in house coaching and buzz sessions keep their product and finance services knowledge up to date
- Capable of achieving high standards of customer satisfaction
- Organised and able to multitask in a fast-paced environment
- Trustworthy and reliable
- A team player who is enthusiastic and self-motivated and who understands the importance of their role and the role of others in their team
- Previous customer service experience is desirable but not essential as full training will be provided
About Acorn Insurance
At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.
We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.
Why Acorn Insurance
Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the “your tomorrow” benefits you will receive include:
- Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays
- Additional Buy & Sell Holidays
- Company Sick Pay Scheme
- Company Paid Maternity & Paternity Leave
- Generous Company Pension Scheme
- Perk Box Online & High Street vouchers and discounts
- Fresh fruit Deliveries twice a week
- £250 Refer a friend bonus
- Cycle to work scheme
- Free eye test vouchers and a contribution towards the frames
- Free self-development & qualifications via Magpie Learning
- A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions
- Free Hot Drinks
- Regular Employment Engagement including ongoing competitions with fantastic prizes
- Charity fundraising events
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard
Candidates with the relevant experience or job titles of: : Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant may also be considered for this role.
