Job Title: Customer Service Agent
Location: London Stansted Airport
Salary: £29,310 per annum
Job type: Full Time (40 hours per week), 6-month contract (maternity cover to start asap)
Harrods Aviation is a widely recognised leading company in the General (Private) Aviation industry. We are committed to employing the very best individuals who can demonstrate and deliver the very highest level of customer service.
The Role:
The right candidate will be responsible for delivering an exceptionally high level of customer service to Harrods Aviation’s Passengers and Crews. Duties will be delegated by a senior staff member, but staff will be expected to work under their own initiative and as part of a team.
Key Responsibilities and Accountabilities:
- Provide an exceptionally high level of service ensuring that all customer needs are met in a timely and appropriate fashion.
- Maintain a professional image at all times.
- Ensure that all tasks and duties are completed during the scheduled shifts in an efficient manner.
- Daily liaison with other departments within the organisation and with external organisations relating to the efficient operation of the Company.
- Take ownership of problems and deal with them in a professional manner.
- Process customer requests, under the direction of the Lead CSA.
- Place orders for services, including engineering, ground transport and hotel accommodation using approved suppliers.
- Cross selling of additional services supplied by Harrods Aviation.
- Use and operating communications equipment.
- Adhere to departmental procedures and systems to maintain optimum efficiency and consistency.
- Baggage handling with assistance from Ramp staff.
- Drive passengers and crew to and from aircraft.
- Ensure vehicles, lounges and all areas are kept clean and tidy.
- Maintain stock control of supplies for passenger and crew lounges.
- Cover reception duties as required
- Remain current with the latest information via use of the internal Company Systems, i.e. Q-Pulse and Email
- Perform other duties as requested
Working Hours:
The Operations Department operates 365 days a year. CSA’s are required to work a shift pattern and the average working week is 40 hours. Overtime as and when required is agreed with management in advance, for which you will receive overtime or lieu time.
4 on 4 off shift pattern – 2 x day shifts, 2 x late shifts, 4 x days off (day = 0600 – 1800 / late = 1300 – 0100)
Benefits:
- Enhanced annual leave entitlements (pro-rated during first year dependent
- on start date)
- Holiday Purchase Scheme
- Happy Birthday Day
- Harrods Rewards Card (staff discount)
- BHSF Health Cash Plan
- Full uniform provided
- Onsite Parking
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of: Client Relationship Advisor, Sales Assistant, Sales Executive, Customer Service Advisor, Customer Service, Customer Relations, Client Services, Customer Support, Customer Service Executive, Customer Service Telephone Consultant, Telephone Customer Service Representative, Customer Advisor, Telephone Customer Support, Business Support, Customer Excellence, Product Specialist may also be considered for this role.
