Job Title: Customer Service Advisor/Administrator
Location: Birstall, West Yorkshire
Salary: Competitive
Job type: Permanent, Full-time
JOB DESCRIPTION
How would you like to be part of a Queens Award winning organisation?
Essential Healthcare is a UK leading support surfaces specialist proudly supporting healthcare professionals to improve clinical outcomes and patient care. Our team are committed to developing and delivering innovative support surfaces and services to meet the challenges our customers face every day in reducing avoidable pressure ulcers, preventing cross infection and improving patient safety and availability.
The Role:
We are looking for someone to join our small but friendly team of Customer Service Advisors. This role would suit someone who has previous experience of Customer Service or exceptional Administration skills and is a confident communicator.
Key Responsibilities
Sales Order Processing:
- Enter customer sales orders in accordance with specified requirements.
- Process Sales Order Despatches to ensure on time and in full to customers relating to service or repair work.
- Ensure admin work is completed in a timely manner (Repair Quotes/Invoicing)
- Report product defaults to the relevant person/department
Service Operations:
- Keep customers informed of updates and queries relating to parts and products that have been purchased for either a repair or replacement
- Answer incoming calls to service operations
- Log callout/service jobs on the regional job trackers and inform the relevant team
Business support:
- Provide support to the Regional Service Managers, BDM’s and Engineers as and when required
- Demonstrate a strong commitment to teamwork.
- Perform other related tasks as required.
The candidate:
- Previous Customer Service experience preferred
- Excellent interpersonal and communication skills
- Personable and able to establish effective relationships with colleagues and customers
- Proactive and self-motivated
- A team player
- Action orientated
- Solution focused
- Attention to detail
- Well organised
- Punctual
- Must be confident on the telephone
- SAGE knowledge/experience would be an advantage but not essential
- Must be proficient with Microsoft, in particular Outlook and Excel
- The role is based at our Head Office in Birstall, West Yorkshire
Benefits:
- 22 days holiday plus statutory bank holidays, rising with length of service
- Company pension scheme
- BUPA Cash Plan
- 2x Life Assurance
- Free onsite parking facilities
- Full training
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job title of: Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer, Admin Assistant, Receptionist, Administrator, Admin, Administrative Assistant, Secretary, Support Administrator, Company Receptionist, Customer Support, Client Service may also be considered for this role.
Overseas candidates will NOT be considered for this role. We are not sponsoring Visa’s at this time, so please refrain from applying unless eligible to work in the UK.
