Customer Service Advisor (Remote)

Job Title: Customer Service Advisor (Remote)

Location: Exeter

Salary: £19k – £22k per annum

Job type: Full Time / fixed term

Ventrica is a dynamic, fast-growth customer management business that provides outsourced Ventrica is a dynamic, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. We are an innovative business with a growing reputation here in the UK for technical innovation and digital transformation. In 2020 Ventrica picked up two awards at the prestigious European Contact Centre & Customer Service Awards. Gold for Best Outsourcing Partnership (Large) and silver for European Outsourced Contact Centre of the Year. In 2017 we won gold for Best Contact Centre Outsourcer in Europe at the same awards, and in 2018 we came 63rd in the Sunday Times Fast Track 100.

The Role/Candidate:

We are looking for exceptional Customer Service Advisors to join our luxury retail client team to cover our fixed term contracts starting on Monday 10^th October.

What will I do in the role?

• Provide outstanding customer service across telephone, social media, web chat and email
• First point of contact for all customer queries
• Brand ambassador for your client, upholding the values/expectations of this luxury brand.
• Develop expert product knowledge to share with your customers, order processing and upselling additional items
• Make sure the customer is at the heart of every conversation

What do I need?

• Exemplary communication skills, both written and verbal
• A desire and genuine passion for delivering excellent customer service ensuring an empathetic approach
• Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer
• Experience of working in a customer facing environment
• Works well within a team
• Confident IT skills
• Flexibility, professionalism, drive and willingness to learn

Why work for us?

Alongside having the opportunity to work with a fantastic, supportive team and great progression opportunities, you will have access to the following benefits;

• We love our Holidays so annual holiday entitlement for full time staff is 28 days (including bank holidays). You will also receive an extra days holiday on the anniversary of your start date for the first 2 years, increasing your entitlement to 30 days (including bank holidays)
• We love sharing UK Wide Retail Discounts
• Health care plan and pension
• We Care about your Well Being so offer Employee Assistance Programme
• We have Mental Health First Aiders and provide training for all our managers.
• We love to have fun with regular socials.
• We want you to be involved we have an inclusive diverse culture with an Employee Council who support with Diversity, Environment and Charities.
• Ongoing Learning and Development
• We Love our Planet after Probation we will gift you a tree that we be planted in our Ventrica forest and we will then share how you are making an impact with carbon footprint
• We love our community if you raise money for charities we match it
• We love our Ventrica family so all new parents receive a welcome pack

Where will I be based?

You will be working from home so you will need to have your own laptop/PC running Windows 10 or Macs OS version 10.15 as a minimum and a strong broadband connection.

Homeworking Technical Specification

Homeworking candidates will need to meet our minimum technical specification as below:

• PING ms Maximum 50ms
• DOWNLOAD Mbps Minimum 20MBps
• UPLOAD Mbps Minimum 5Mbps

Working Hours

• Full time – 40 hours per week
• Rota basis covering the core hours of 9:00am to 6:00pm, inclusive of weekend working.
• Fixed Term Contracts until the end of December 2022
• Start dates: From Monday 10^th October through to Monday 14^th November
• Training – 10 days Monday to Friday 9am-6pm

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will also be considered for this role.