Job Title: Customer Service Advisor
Location: Portsmouth
Salary: £20,425.00 per year
Job type: Full Time, Hybrid WFH
FCC Paragon is a dynamic, independently owned company, based in Portsmouth, who offers diverse products and services within the property, lettings and insurance industry. Are you looking for a fast paced, interesting, diverse job role and a permanent position with a brilliant progression path? If so, we want to hear from you.
Overseas candidates will NOT be considered for this role. We are not sponsoring Visa’s at this time, so please refrain from applying unless eligible to work in the UK
The role:
If you have exceptional customer service and organisational skills, can work well under pressure and are looking for progression, we want you in our team. We are looking for new team members who will be responsible for obtaining references on prospective tenants and guarantors, assessing documents which support applications. You will be making an important informed conclusion on the information received. This is a fast-paced job that requires attention to detail and plenty of initiative. You will be spending most of your day on the phone so it is important that you are articulate and confident to deal with clients at all levels over the phone.
Key Responsibilities and Accountabilities:
Ensure all applications submitted are administered according to criteria and company policy, to a satisfactory conclusion within the service level agreement. Day to day responsibilities:
- Chase references with an aim to conclude files within service level agreement.
- Manage inbound/outbound calls and emails sufficiently.
- To be able to prioritise your own workloads according to the service level agreements set and work to deadlines.
- To ensure file and system records are kept fully up to date, within timescales and to company standard.
- To provide excellent customer service to our clients
- Maintain relationships with customers, improving customer journey and customer retention.
- Observe all current legislation such as UK GDPR.
Benefits:
- Independent family run company.
- Award and recognition ceremony held annually at summer party.
- 30 days holiday including bank holidays which rises to a maximum of 38 days with length of service.
- Supportive and tailored training programme – minimum 6 weeks
- Free parking
- Workplace pension scheme
- Annual eye test paid for
- Career progression
- Salary reviewed after completion of probationary.
- Option of hybrid working available following successful training and capability sign off.
The Candidate:
- Customer Service experience (Preferred) 1 year plus
- Excellent written and oral communication skills
- Outgoing personality, strong judgment, tact, and diplomacy to handle difficult and challenging clients over the phone.
- Listens well and understands our client requirements.
- Thrive in fast-paced environment.
(Applicants must live in or around our Portsmouth Office for the training period and Hybrid working option where 2 days a week attendance at the office is expected)
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of: Enquiries Assistant, Assistant, Enquiries Advisor, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will also be considered for this role.
