Job Title: Customer Service Advisor (Move Manager)
Location: Newcastle, NE12 9SW
Salary: £20,500 per annum
Job Type: Permanent, Full Time. 37.5 hours per week, Monday to Friday, 09:00 am – 17:30 pm. Office based role.
Pickfords is a fantastic national brand that specialises in removals and storage, offering a full range of professional removals and storage services for home and business.
The Role:
Pickfords are looking for a dynamic Move Manager who is passionate about customer service and who has a proven track record of taking ownership and going the extra mile to ensure ultimate customer satisfaction. A competitive salary will be offered alongside the opportunity to work in a well-established company.
Responsibilities:
- Be the one point of contact throughout the customer’s journey which involves understanding the customer’s needs and in turn improving the customer’s experience. You will be expected to maintain excellent customer service and communication standards at all times
- To ensure enquiries, bookings, and moves are actioned in a timely manner, with all documentation accurately checked before processing
- Prompt response to email enquiries / rate requests
- To meet transportation and accounting deadlines
- Identify and maximise sales opportunities and up-sell products and services to the customer
- Consistently work to company and legal standards when processing documentation
- Support the rest of the team and partaking in team meetings and briefings when planned, making a positive contribution
Job Purpose:
- To ensure the highest level of move management is offered to clients throughout the move process, thus ensuring customer satisfaction and repeat business
- To maximise the job profitability of allocated moves through tight cost control
- To proactively liaise with internal service departments and service partners
- To arrange and book all services with internal departments, partners and suppliers ensuring that the client’s expectations are met and consistent service excellence is provided
Skills, Knowledge & Experience Required:
- Customer-centric with the ability to create a great customer experience and build rapport with customers, partners, and suppliers
- Strong administration and problem-solving capability
- Excellent organisational skills with the ability to prioritise and manage a large number of job files efficiently
- Commercial awareness to maximize job profitability
- Flexible approach and adaptable to change
- The ability to communicate effectively at all levels
- Excellent time management, with the ability to work well under pressure
- A passion for completing all tasks to the highest standard and be driven by results
- Proficient IT skills – Office, Word, Excel
Extra Info:
If you feel have the skills and experience to become our Move Manager, please click ‘apply’ now – we’d love to hear from you!
Candidates will only be contacted if they are invited for an interview. You must be eligible to work in the UK.
We are committed to equal opportunities for all, irrespective of race, colour, religion, nationality, gender, sexuality, disability, marital status or age.
Candidates with the relevant experience or job titles of: Customer Service, Data Entry, Processing, Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer, Admin Assistant, Receptionist, Administrator, Admin, Administrative Assistant, Secretary, Support Administrator, Company Receptionist, Customer Support, Client Service, Hire Controller and Hire and Sales Negotiator may also be considered for this role.
