Job Title: Customer Service Advisor
Location: Huddersfield
Salary: £17,252 to £19,759 DOE + an uncapped quarterly commission scheme
Position: Permanent, Full-Time (part time flexible working hours also available, including evenings and Saturdays)
Do you currently work in, or have experience of providing great customer service?
Do you want to join a growing organisation who will invest in your career development?
If you have a background in customer service or sales, or are looking to start your career in an expanding business, then this could well be the opportunity for you! You don’t need to have previous experience for these roles, but if you do they’ll review your starting salary based on your experience.
The Company is the UK’s leading independent provider of fleet incident management and specialist vehicle recovery services. Due to continued growth, they are now seeking to expand the claims teams within the Legal Services Department in Huddersfield.
Job Role:
The Third Party Claims Intervention team provides a comprehensive and proactive intervention service for clients. The team make calls to promote and secure the use of the Company’s services and their primary objective is to maximise capture rate and get the drivers back on the road.
They’re also looking for people to join the Third Party Claims Handling team. This team take responsibility for their own caseload and work independently and proactively to progress claims to settlement. You’ll be interacting with a wide variety of people every day, so you’ll need to be able to adapt your approach, listen and understand customer needs, as well as capturing information and providing a professional and friendly service.
The Candidate:
They are looking for people who are comfortable working on the phones and have a passion for providing excellent customer service. You will possess a strong work ethic, excellent communication skills and be team player.
What’s in it for you?
Supporting you to be the best you can, they’ll prepare you for success right from the start. When you join the Company, you’ll enjoy a structured training programme and during your first 12 months, they will continue to develop you in your role through on-going coaching and support so that you have a really great first year.
Your development doesn’t stop there however as you will go on to learn and build further skills and as you progress your salary will too.
You’ll enjoy some fantastic benefits too. For instance:
- Competitive salary and quarterly performance bonus
- 25 days holiday increasing to 28 with length of service
- Contributory pension scheme
- Life assurance
- Free car parking / shuttle bus for staff travelling on public transport
- New offices with fantastic modern break out areas, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme
- Free eye tests and a variety of discounts with local businesses
There are a number of permanent positions, full time and part time shifts which cover between 08:00 to 20:00 Monday to Friday and 1 in 6 half day Saturday.
Please click the APPLY button to send your CV and Covering Letter for this role.
Candidates with relevant experience or job titles of; Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Service Advisor, Customer Service, Inbound Customer Services, Insurance Claims Handler, Claim Handler, Customer Claims Executive, Insurance Claims, Case Handler, Claims Assistant, Claims Advisor will be considered for this role.
