Job Title: Customer Service Advisor (Dutch Speaking)
Location: Birmingham
Salary: £26,250 per annum
Job type: Full-time, permanent
About Us
We are the ATM Group, an established contact centre which provides Customer Service solutions for major companies across the UK. We specialise in what we do and at the heart of our business are our people. We are an expanding business with offices in Leicester, Coventry, Stockport, and Sligo and can offer strong development opportunities/career paths for individuals looking to join us.
About the Role:
We are seeking to recruit several motivated and enthusiastic Dutch Speaking Sales and Service Advisors to join our team. As an outbound Sales & Service Advisor you will be responsible for handling incoming sales inquiries and providing exceptional customer service, you will also make return outbound calls to these prospective clients and make calls to those who have enquired in other ways.
Here is more of an insight into what you can expect day to day:
- Making and receiving calls to Customers to discuss existing broadband packages, booking appointments and up-selling.
- Building rapport with your customers on the phone to maximise opportunities.
- Engage customers in genuine, enjoyable conversations to understand their needs.
- Through effective questioning, you will be able to understand customer needs to be able to deliver great service.
- Update databases with customer details and your activity.
About You:
We will coach and develop you through a comprehensive training programme before you start speaking to customers to ensure you have all the skills and knowledge required to succeed.
If the below sounds like you, hit the apply button today to begin your journey.
- Proficiency in Dutch and English, both written and spoken
- Be driven by success, goal-oriented and enjoy delivering great customer service in a fast-paced environment.
- Reliable Broadband and Internet connection
- Result orientated and have a determined attitude to achieve your KPIs.
- Possess excellent interpersonal and communication skills.
- Committed and resilient
- Keen to learn and develop.
- The ability to work as part of a team supporting colleagues where necessary.
- Commitment to excellence
- IT literate
If you are passionate about delivering outstanding customer experiences and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity!
Additional pay:
- Commission pays.
Benefits:
- Company pension
- Employee discount
- Employee mentoring programme
- Health & wellbeing programme
- Work from home
Schedule:
- 8-hour shift
- Day shift
- Monday to Friday
- Overtime
If the below sounds like you, hit the apply button today to begin your journey with ATM Group
Candidates with the experience or relevant job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will also be considered for this role.
