Job Title: Customer Service Advisor
Salary: £17,000 to £20,000
Location: Brentwood, Essex
Job Type: Full Time, Permanent
Purpose of the Role:
The Customer Service Advisor role is to provide the highest quality customer service to new, existing and prospective customers. This role also provides general administrative duties, research, quote preparation and carrying out other duties that allow the sales team to focus on selling and the Account Managers to support the accounts.
To ensure a business wide best practice, and knowledge sharing culture is actively embraced.
Key Responsibilities:
- Dealing with telephone and e-mail enquiries
- Liaise with relevant individuals re new enquiries/orders to be fulfilled
- Driver assistance
- Help promote the company and inform customers about services that could suit them
- Receiving and confirming orders with clients
- Data entry/order processing into Weighsoft database (new software soon to be introduced)
- Provide cover for when Sales Coordinators are absent as and when required
- Provide cover for when the Hazibag Customer Service Advisor as and when required
- Provide assistance to the Transport Department as and when required
- Undertake any reasonable duties as required to meet the needs of the business
Skills and Experience required:
- Good verbal and written communication skills
- PC literate with a working knowledge of Word and PowerPoint and Excel
- Ability and willingness to use their own initiative
- Confident and professional
- Good time management
- Excellent attention to detail
- Reliable & Trustworthy A ‘can do’ attitude
- The ability to multitask in a fast-paced environment
Please note: Candidates must have own transportation, office location is not accessible via public transport.
NO AGENCIES
Please click the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of: Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative may also be considered for this role will be considered for this role.
