Customer Service Advisor

Job Title: Customer Service Advisor

Location: Coventry

Salary: £24,250 per annum

Job type: Full Time, permanent

About Us:

The Verity Centre is an established boutique contact centre specialising in a fresh respectful and innovative approach in managing all aspects of customer and potential customer communication, as well as tackling daily business challenges and handling back-office tasks. Operating under the AT Management umbrella of companies we are looking to expand are business in Coventry and can offer strong development opportunities/career paths for the right individuals looking to join us.

About The Role:

We are seeking to recruit several motivated and enthusiastic Sales and Service Advisors to join our team. As an Inbound Sales & Service Advisor you will be responsible for handling incoming sales inquiries and providing exceptional customer service, you will also make return outbound calls to these prospective clients and make calls to those who have enquired in other ways.

We are looking at start dates of the 15^th of April and the 29^{th of} April, respectively.

This position will be office-based Monday – Friday 08:45 – 17:15

Roles and Responsibilities:

• You will be required to complete inbound calls, outbound calls and administration duties covering a variety of situations which include order fulfilment, order status updates, order cancellation, order queries, Debt, stock issues, technical, deliveries, pricing, and promotion.
• Manage the day-to-day queries of our valued customers ensuring that the right equipment and supplies are being provided in an efficient manner.
• Dealing with external customers and medical professionals.
• Ensure that you have excellent product knowledge to discuss relevant products with trained medical professionals.
• Accuracy and adherence to policy when handling customer orders and queries.

About You:

• IT literate with the ability to move between multiple and bespoke systems competently be able to use Office and Excel working across multiple screens.
• Experience of using a CRM (desirable).
• Able to demonstrate an ability to complete orders through excellent customer service.
• Experience of managing a high volume of calls and administration tasks in line with daily SLAs.
• Excellent telephone manner with well-developed questioning skills and a diplomatic approach, be comfortable dealing with sensitive medical conversations and speaking with medical professionals.
• The ability and resilience to oversee complex and challenging calls effectively using your own initiative.
• Excellent communication and people skills, including good listening and questioning skills, showing sensitivity, empathy, and the ability to record information accurately.
• Ability to work well under pressure to meet call handling targets. Admin SLAs including emails, web mails, Debt.

Benefits:

• 24/7 GP cover
• Life Assurance Cover
• Company pension
• Employee discounts
• Career Progression
• Free Tea and Coffee

Applying:

Diversity, inclusion is an important aspect of The Verity Centre values. As an employer, The Verity Centre (part of the AT Management group) is committed to diversity and equal opportunities. Therefore, we encourage applications from suitably qualified individuals whose capabilities match the role requirements regardless of gender, origin, disability, age, religion, ideology, sexual identity, or marital status.

This role will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will also be considered for this role.