Job Title: Customer Service Advisor
Location: Coventry
Salary: £22,250 per annum
Job type: Full Time, permanent
Hello. We’re AT Management (ATM), an established contact centre which provides Customer Service solutions for major companies across the UK. We specialise in what we do and at the heart of our business are our people. We are an expanding business with offices in Leicester, Coventry, Stockport and Sligo and can offer strong development opportunities/career paths for individuals looking to join us.
About the Role
Are you passionate about delivering a great Customer journey? Well, you’re in great hands.
Join us in working for a leading UK Opticians provider who delivers exceptional customer service everyday! We offer a comprehensive training programme when you join us, so you’ll have all the tools you need going into your role and the support thereafter to maintain + exceed it!
Better yet, once you’ve developed in the role, there’s a great opportunity for you to progress onto different campaigns to progress your skill set.
Here’s more of an insight into what you can expect day to day:
- Book and reschedule customers appointments via telephone and deal with Customer queries
- Contact customers regarding their appointments
- Take ownership of each and every call to maximise opportunity whilst maintaining a positive customer experience
- Update databases with customer details
- Meet or exceed monthly call and quality performance goals
About You
This position is open to all! Whether you’re experienced, looking for a new venture or you’re looking to kick start your career, all we ask is that you are passionate about delivering a great customer journey!
If the below sounds like you, hit the apply button today to begin your journey with AT Management.
- Driven by success, goal-oriented and enjoy delivering great customer service in a fast-paced environment
- Result orientated and have a determined attitude to achieve your KPIs
- IT literate
- Possess excellent interpersonal and communication skills
- Committed and resilient
- Keen to learn and develop
- The ability to work as part of a team supporting colleagues where necessary
- Commitment to excellence
We are a Disability Confident Committed Employer as well as a recognised Menopause Workplace Employer.
Benefits:
- 24/7 GP cover
- Retail and Restaurant discounts
- Life Assurance Cover
- Company pension
- Employee discounts
- Career Progression
Candidates with the experience or relevant job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will also be considered for this role.
