Job Title: Customer Service Advisor
Location: Weston-Super-Mare
Salary: Starting salary is £20,000 per annum plus eligibility to earn a monthly bonus of up to £150 after probation.
Job Type: Full Time – Working hours are 9.00am – 5.00pm Monday to Friday, with an hour for lunch.
We are…
The Mobility Furniture Company is a national company with its Head Office in the South West of England. Our reputation means everything to us, and we do everything we can to make sure that our customers are delighted with any chair, settee or bed they buy from us. That’s why we have a comprehensive Customer Charter and Employee Values. This means that before a customer takes the first step towards buying one of our products, they can understand what to expect from our high level of service, and our employees understand what is expected of them to facilitate this.
We are looking for…
We have an opportunity to join our Customer Service team who are responsible for responding to queries or concerns our customers may have with their products post-delivery.
As a Customer Service Advisor, you will receive incoming calls and written correspondence from customers and respond to these accordingly. You will have experience in receiving customer complaints and seeing them through to the most satisfactory solutions possible, whilst adhering to company policies and legal requirements.
You will be able to demonstrate patience and empathy, employing strong listening skills to fully understand the customers concern, so you are best equipped to be able to respond to their issue.
You will arrange engineer visits where appropriate, taking ownership of associated administrative processes, letter writing, and updating trackers.
You will be competent in using word, excel and email, and have experience using CRM systems / databases to record customer information. You will be able to construct clear, concise and grammatically correct letters and emails.
The successful candidate will be a team player, have a friendly approach with a calm and confident telephone manner, and the ability to problem solve and manage their time well.
Why work for us…
The successful candidate will receive full training on our products and services as part of a structured induction.
Benefits:
- 20 days holiday plus 8 Bank Holidays, rising by one day per year up to 25 days holiday plus 8 Bank Holidays
- Salary Sacrifice Company Pension Scheme
- After successful completion of their probationary period the successful candidate will be eligible to receive the Bupa Cash Plan benefit.
Closing Date – 26th November 2023
If you’re interested in the role and would like to put yourself forward, please hit APPLY Early applications are encouraged for all vacancies. The Mobility Furniture Company reserves the right to interview and appoint prior to the closing date, should we be able to appoint an appropriate candidate.
Applicants must be eligible to work in the UK
Candidates with the experience or relevant job titles of: Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer may also be considered for this role.
