Job Title: Customer Service Advisor
Location: Portsmouth, Remote Working
Salary: £20,000 per annum rising to £21,000 after successful completion of probationary period
Job type: Permanent, Full time
About the Company
Igloo Energy is growing rapidly so we’re on the lookout for passionate, enthusiastic, and forward-thinking people based in the Midlands to join our brilliant Customer Services Team. We have recently been crowned No 1 in Citizens Advice Customer Service Ratings and are rated Excellent by our customers on Trustpilot, which means the world to us. We put our heart and soul into doing the best for our customers and want you to too.
The Role
As an Energy Associate, you will be providing exceptional service by having brilliant conversations with our customers, you are in charge of Igloo’s customer experience and will drive our long-term success. You will be on hand to answer questions and solve problems through whatever media the customer chooses – telephone, email, or webchat! Heads up, our customers really enjoy hearing our friendly voices so the majority of your day will be spent on the phone putting a smile on our customer’s faces
What We’re Looking For
- A passion for delivering outstanding customer service will be in your DNA!
- A brilliant listener, who is curious and inquisitive, loves problem-solving and takes pride in providing first-time resolutions for our customers.
- You will thrive in a fast-paced, changing, scale-up environment, where no two days are the same!
- You will be cool and calm under pressure while being able to make decisions in a pressured evolving environment.
- You will have excellent attention to detail and be eager to receive regular feedback to enable your growth and development!
- You will be tech-savvy, think outside the box and always look for efficiencies in everything you do.
- What’s key for us is that you have an awesome attitude – a caring, friendly, trustworthy, honest team player, who wants to actively contribute to building a fantastic, caring, and inclusive culture for all.
We are looking for people who genuinely care about helping others, who are passionate about providing a world-class customer experience, and who want to invest in the role and Igloo Energy, in return, we will invest in you.
Our company values are entwined into everything we do, so we want you to feel strongly aligned and committed to bringing them to life. If they resonate then Team Igloo is for you!
- Customer First – They are part of every conversation
- Straightforward – We do what we say and say what we mean
- Passionate – We make the most of everyday
- Focused – We know what we need to do
Benefits
Hours of work – Monday to Friday, 37.5 hours per week between 8.00am – 5.30pm, we believe in work-life balance and the importance of spending quality time with your nearest and dearest and having time to do the things you enjoy!
Holiday – You get 33 days inclusive of bank holidays.
Development – Customer Service Training Programme to ensure we set you up for success. We are committed to supporting you to reach your potential, our Learning and Development team design and deliver solutions to drive you and our business forward.
Health & Wellbeing – Private Medical Cover. Weekly online fitness classes and lots more!
Perkbox – 1000’s of discounts on well-known brands and lots more!
Pension – We offer a 3% employer contribution on top of your salary from day 1! You will need to pay a 5% contribution, you can opt to pay in more if you like too! You get Life Assurance cover too!
Igloo from Home – we provide you with everything you need to create your very own Igloo workspace, including furniture colour options to match your décor!
Recognition – Each quarter we have Igloo Champions Awards, which are nominated and voted for by our employees for those who have best lived our values. Plus, the extremely prestigious annual Igloo Oscars!
Diversity & Inclusion – We are passionate about contributing towards the energy industry becoming a more diverse and inclusive place to work. We are committed to building an inclusive, engaging, open and safe environment for everyone.
Igloo Life – Regular companywide socials, team events and a variety of weekly activities bought to us by our awesome Social Committee
What are you waiting for? Click apply today to be taken to the next step of the application process.
Candidates with the relevant experience or job titles of; Customer Service Advisor, Customer Service, Call Centre, Customer Relations, Client Services, Customer Support, Customer Excellence, Contact Centre may also be considered for this role.
