Job Title: Customer Service Advisor
Location: Leeds
Salary: From £19,000, OTE of £23,000 to £25,000
Job type: Full-time, Permanent.
An exciting opportunity has arisen to join the team at Manning Stainton as a full time Customer Service Advisor in our dedicated Customer Service Team based at Head Office.
About Us.
Manning Stainton have successfully been helping people move for over 20 years. Operating from 19 prominent sales and lettings branches, Fine & Country, together with 5 specialist departments ready to ensure that a move goes as smoothly as possible.
As an independent family run business, our offices work together to achieve the best possible result for the sale of any property sold through us. We are a market leader across our region and over the years we have been the proud recipients of many industry awards recognising the outstanding performance and dedication of our team.
Our mission is to help people move by providing a service from a team of passionate, dedicated professionals who aim to consistently exceed our customers’ expectations.
The Role:
You will be responsible for promoting Manning Stainton services in order to generate an increase in revenue in relation to targets determined by the Line Manager whilst at all times maintaining an exceptional customer service experience.
Industry experience is not essential as training will be given. We are looking for candidates who can evidence previous targeted sales experience in a customer focused environment. The successful applicant will need to have exceptional communication and administration skills, along with a passion to help people move.
Hours: Approximately 37.5 per week, shifts on a rota basis including evenings up to 6:30pm – weekend availability required.
General Duties:
- To make outbound calls to build direct customer relationships in order to promote and book appointments for our services.
- To identify and recommend related services to customers which will generate revenue.
- To be responsible for accurately recording all information collated from telephone contact on the databases.
- Maximise cross-selling opportunities at all times
- Seek to maintain professional and friendly relationships with all Manning Stainton branches and departments
- To ensure all calls are answered promptly and efficiently.
- Any other duties as required
Benefits:
- Commission pay
- Bonus Scheme
- Be part of an award-winning team
- Sick pay
- Company pension
- Referral programme
- Full Training and Development
- Progression Opportunities
- Numerous employee benefits including BUPA Healthcare, Pension Scheme, Eyecare vouchers, Childcare vouchers
- Annual Company awards dinner
The Candidate:
- Customer Service experience: 1 year (preferred)
- Previous experience of working in a targeted, busy telesales/customer service environment
- An enthusiastic & high energy approach to work
- Attention to detail and high level of accuracy
- Good IT literacy
Please click on the APPLY button to send your CV for this role.
Candidates with experience of: Customer Billings Advisor, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Assistant, Customer Aid, Customer Service Consultant, Administrator, Assistant, Customer Services Administrator, Customer Services support, Office Administrator, Team Administrator, Client Services Executive, Customer Service Advisor, Customer Service Coordinator, Customer Aid Executive, Customer Support Executive, Customer Services Officer, Senior Customer Services Advisor may also be considered for this role
Due to the anticipated high volume of applications for this post we cannot, unfortunately, respond to them all. If you do not hear from us, therefore, please assume that your application had been unsuccessful on this occasion but be assured that we will keep your application on file should any similar roles be available in the future.
