Job Title: Operational Support Specialist
Location: Reading / Hybrid
Salary: Competitive
Job type: Permanent, Full time
Guardian has a single ambition, for every family to have protection that they truly believe in. We aim to achieve that by challenging the market and offering a ‘better’ way for Financial Advisers and their clients. In line with our brand promise Life. Made Better., we plan to make life better for everyone.
You’ll be joining us at a time of rapid growth, with lots of opportunities to increase your knowledge and further your career. You’ll be part of an innovative business, with a team of people dedicated to doing the right thing for our customers. A team where you can make a real difference and be part of a culture that encourages you to constantly challenge the norm and put our customers at the heart of every decision.
About the role:
We have an exciting opportunity for an Operational Support Specialist to join our Back Office team. You will be responsible for progressing all underwriting cases as appropriate and for the administration of complex Policy Servicing including Trust processing to support Guardian’s Customer Service proposition to achieve the target business outcomes.
Key Responsibilities:
- Ensuring Guardian’s Customer Services proposition for both advisers and customers are delivered ensuring that the quality of our service continues to meet and be recognised for leading the market
- Collaborate with the Underwriting team to ensure Standard Operating Procedure documents are accurately maintained/reviewed and ad-hoc changes are made where a process is changed through either regulatory changes or system enhancements
- Collaborate with Continuous Improvement team to ensure Standard Operating Procedure documents are developed and agreed for new processes delivered through product changes / launches or system changes
- Accurately and compliantly process all types of underwriting administration tasks, policy administration and Trust requests
- Provide support to colleagues to develop knowledge in areas of expertise:
- Underwriting Support
- Policy and Trust administration
- Support cross-company projects in areas of expertise
- Work together as a team to ensure requests from underwriting, our third party service provider, advisers and applicants are actioned accurately
- Develop and maintain relationships across the department and the business ensuring a cohesive working environment for everyone
Key Skills Required:
- Experience in customer services and administrative functions
- Ability to work with colleagues at all levels and with external parties
- Experience working with underwriting
- Experience working in the financial industry
Please click on the APPLY button to be directed to the company’s recruitment page.
Candidates with the relevant experience or job titles of; Customer Services, Complaints Advisor, Customer Services Representative, Customer Services Support, Customer Service Advisor, Telephone Customer Service Representative. Financial Services, Admin Assistant, Administrator, Office Admin may also be considered for this role.
