Job Title: Customer Service Administrator
Location: Preston / WFH (Hybrid)
Salary: £21,000 per annum
Job type: Full time, Permanent (37.5 hours per week)
A long established company in designing and manufacturing is currently looking for a Customer Service Administrator.
Main Purpose of the Role:
- A proactive member of the customer services team, dealing with both internal and external customers by phone and by email
- To ensure all customer needs are met promptly and accurately
- Providing office support to the sales team where necessary with a view to achieving departmental goals
- Achieving group targets as defined by your line manager
Main Responsibilities:
- Point of contact for customer enquiries, handling inbound calls (circa 50 per day) & emails
- Customer reporting as and when required
- Co-ordination and management of sampling orders (swatches and Point of Sale)
- End to end management of the order book process
- Entry of sales orders
- Allocation of stock where appropriate
- Issue resolution with customers
- Re-date and reconfirm ETAs for customers where there are delays
- Working with quality control and warehouse to resolve issues and expedite orders
- Working with purchasing to secure ETA dates
- Working with IT team to enhance systems and processes that improve customer service
- Arranging returns from customers where appropriate and raising Returns Authorisations
- Processing web based sales orders
- Setting up customer profiles to give them web site access
The Candidate:
Qualifications:
- GCSE Maths/English Grade A-C (Essential)
- A-levels (Desirable)
- Degree qualification (Desirable)
- Customer Service related NVQ (Desirable)
Knowledge / Skills:
- Good and effective communication skills; both verbal and written
- Ability to record information in a concise, accurate and legible manner, as appropriate
- Ability to work on own initiative
- Proven ability of organisation skills
- Good working knowledge of Microsoft office
- Competent level of IT literacy
Personal Qualities:
- Accountable
- Can Do
- Pro-active
- Self-Motivated
- Collaborative
What they offer:
- 22 days holiday plus bank holidays, increased with length of service
- Pension scheme
- Company sick pay
- Voluntary staff savings scheme
- Free onsite parking
- Life Insurance
- Staff awards scheme
- Social events through the year for staff and families
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of Customer Support, Customer Services Officer, Clients Service Representative, Client Service, Customer Services, Customer Assistant, Customer Service Assistant, Customer Service Representative, Customer Service Consultant, Customer Service Coordinator, Client Account Coordinator, Customer Service Administrator, Client Relationship Assistant, Business Support may also be considered for this role.
