Job Title: Customer Service Administrator (Maternity Cover)
Location: Preston
Salary: Competitive depending on experience
Job type: Full time, fixed term contract (12 months Maternity Cover)
A long established company in designing and manufacturing is currently looking for a Customer Service Administrator. You will be joining their existing team to cover a period of maternity leave.
They are looking for someone who can communicate confidently and listen well whilst supporting customers. It’s a fast paced environment which will challenge you on a daily basis, so they expect you to manage your own workload and prioritise effectively.
Main Responsibilities:
- Excellent Listening skills
- Great problem-solving skills
- A Passion for great customer service
- Professional telephone manner
- Strong communication skills
- Good attention to detail
The Candidate:
- Accurate processing of all orders using the Epicor operating system, ensuring the system is used correctly.
- Provision of administration support to assist the field based Sales Account Managers in their roles to provide the best service to the customer.
- Taking inbound customer calls (approx. 60 per day) identifying and assessing the requirements to achieve satisfaction.
- Liaising effectively with all departments throughout the business
- Ensuring that queries and complaints are handled in a timely, professional, efficient manner and to the satisfaction of the customer and followed up to ensure resolution.
- Participating in ongoing projects such as the implementation of better working practices and system improvements
What they offer:
- 22 days holiday plus bank holidays, increased with length of service
- Pension scheme
- Company sick pay
- Voluntary staff savings scheme
- Free onsite parking
- Life Insurance
- Staff awards scheme
- Social events through the year for staff and families
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of Customer Support, Customer Services Officer, Clients Service Representative, Client Service, Customer Services, Customer Assistant, Customer Service Assistant, Customer Service Representative, Customer Service Consultant, Customer Service Coordinator, Client Account Coordinator, Customer Service Administrator, Client Relationship Assistant, Business Support may also be considered for this role.
