Job Title: Customer Service Administrator
Location: Hitchin Office
Salary: £25,000 per annum
Job Type: Full-Time / Permanent
The Role:
Founded in 1960, Girbau is a world leader in comprehensive professional laundry solutions for the industrial, commercial and vended sectors, recognised for its high degree of innovation, quality and sustainability.
We’re proud to be one of the few suppliers who are also the manufacturer of our products and as such we can be sure of the high quality of our products, services and solutions. We pride ourselves on providing market-leading service and support to all our customers.
We have a great opportunity for a Customer Service Administrator to join our busy customer service team.
Our Customer Service Administrators form an important and integral part of the Commercial Service Team. Responsible for creating and maintaining robust relationships with our customers through administrative duties including; taking calls, inputting data onto the company’s systems, communicating and escalating customer issues, invoicing and providing customer quotations. This role requires someone that’s passionate about customer service and is an excellent communicator. They are a champion of customer queries and issues, seeing them through to a satisfactory conclusion
We offer 28 days per annum holiday plus bank holidays, pension, private medical insurance and life assurance. We are the holder of Investors in People Silver accreditation – Girbau UK is a great place to work!
Responsibilities & Accountabilities:
- Answering incoming customer calls
- Logging service requests and emergency response calls from customers within our Salesforce CRM system
- Dealing with queries from customers and engineers and updating the CRM system accordingly
- Processing and invoicing engineers jobs/raising credit notes
- Creating repair quotes
- Other administrative tasks where necessary, providing support to the Customer Service Manager and other members of the Service team as well as other departments within the company
Key KPIS:
- Answering incoming customer calls and query’s
- Accurately and correctly logging calls
- Ensuring customer portals are kept up to date with Engineer response data
Experience, Knowledge & Qualifications:
- Excellent interpersonal and communication skills
- Efficiency, accuracy, attention to detail
- Self-motivated and willing to take the initiative
- Aptitude to work without direct supervision
- Strong organisational skills with the ability to adapt and successfully multi task
- Good working knowledge of Word, Outlook, Excel and, ideally,
Note: This job description should be regarded only as guidance to the duties required and is not definitive or restrictive in any way. It may be reviewed in the light of changing circumstances following consultation with the job holder.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of: Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative for this role will be considered for this role.
