Job Title: Customer Service Administrator
Location: Bridgend
Salary: £18,000 to £20,000
Job Type: Full Time – Working hours 9:00-5:30 Monday-Friday.
About the role:
DataKom are a well-established, award winning Telecommunications Company based in Bridgend. At DataKom our primary focus is to ensure the best customer service for our customers.
An exciting opportunity has arisen for a motivated individual to join our thriving organisation as a Customer Service Administrator. The Customer Service Administrator is an essential role in delivering excellent customer service matched with a main point of contact for our clients. You will work with all the DataKom teams to ensure excellent service is being delivered to our clients. As a member of the DataKom team you will have excellent customer service skills matched with a practical and organised approach with everything you do.
About the role:
You will be:
- Taking inbound customer calls and action accordingly
- Dealing with customer contact through the department mailbox
- Completing account reviews with customers and generating leads to the sales team
- Demonstrating initiative, ownership and responsibility when managing customer issues to ensure the brand is protected at all times, escalating where required
- Updating customers within SLA on any queries or tickets that have been raised
- Developing and maintaining appropriate knowledge in products, procedures, policies and technology
- Ensuring accurate data records are inputted and maintained
About you:
Requirements:
- Proven Customer Service experience
- Exceptional customer service skills
- Exceptional communication and numerical skills
- Organisational, administrative and proficient IT skills
- Self-motivated and driven to succeed
- Flexible, thrives in a fast-paced environment
- Able to work off own initiative and develop ideas
- Demonstratable record of effective relationship building
- Ability to use Office Suite
- Professional telephone manner
- Customer driven with the ability to demonstrate genuine empathy
- Ability to deal with issues
- Proven conflict resolution experience
If you have a “can do” attitude, ready for your next career move and are passionate about technology and customer service then this is the role for you.
If you’re interested in the role and would like to put yourself forward please hit APPLY
Candidates with the experience or relevant job titles of; Administrator, Office Assistant, General Assistant, Administrative Assistant, Office Support, Customer Support, Office Admin, Disability Adaptations Assistant, Sen, Learning Support Worker support, Student Support, Learning Advisor may also be considered for this role.
