Job Title: Customer Service Administrator
Location: 14 Dunn Street, London
Salary: £18,000 – £21,000 per annum
The organisation is a Social Enterprise that provides computer equipment and 1-1 support to disabled students.
The Role:
You will be working as part of a small Customer Support Team, helping disabled students in higher Education access specialist support and equipment.
Duties:
- Answering telephone calls
- Taking telephone orders
- Updating customer database on every communication
- Following established Order workflows
- Liaising with Students
- Liaising with Tutors
- Liaising with Courier Companies
- Booking deliveries, Tutors and taking good care of customers
- Provide assistance to Technical Engineers with Order paperwork
- Other Administrative work as required
The Candidate
Professional Attributes:
- Excellent communication skills
- Friendly and courteous phone manner
- Good literacy skills for email communication
- Good basic numeracy skills
- Good organisational skills
- Knowledge of MS Word and MS Excel
- Knowledge of computers is a bonus
Interpersonal Qualities:
- Likes helping people
- Personable
- Reliable
- Punctual
- Good fun
- Team player
Please click the APPLY button to submit your CV.
Candidates with the experience or relevant job titles of Administrator, Office Assistant, General Assistant, Administrative Assistant, Office Support, Customer Support, Office Admin, Disability Adaptations Assistant, Sen, Learning Support Worker support, Student Support, Learning Advisor may also be considered for this role.
