Job Title: Customer Relationship Manager
Location: Cheltenham, Gloucestershire
Salary: Competitive plus benefits
Job Type: Full Time, Permanent
The Company is an award-winning UK manufacturer and one of the fastest growing brands in the central heating industry. Their success is built on innovation and quality products. They are now looking to recruit a Customer Relationship Manager to join the team and support the external sales team with successful on boarding of digital products and provide project management support to large volume customers (LVC).
As Europe’s largest water treatment manufacturer, it is their mission to work towards a future where every heating and cooling system is protected and maintained thus eliminating the headache of system breakdowns for everyone. Their best practice approach is being adopted by installers and heating engineers around the world.
At the forefront of pioneering technology, they provide innovative products and chemical solutions for all types of commercial and domestic buildings in the UK, France, and the DACH region, Norway, North America, Canada and China. Growing UK and international markets is part of their growth strategy.
Their leading approach to system maintenance best practice is supported by a comprehensive range of magnetic filters and water treatment premium chemicals, UKAS accredited laboratory and water testing services. Their best-selling range of MagnaClean filters have been installed in more than four million UK homes alone to date. This is further supported by their own range of premium quality chemicals.
In addition to a competitive salary and benefits, the successful candidate will have the satisfaction of joining an ambitious and high growth International Company.
The Role:
- Develop and maintain an effective on-boarding process and workflow
- Work alongside the external sales team to ensure that the customer is in full understanding of the on-boarding process
- Coordinating internal functions to on-board new customers including portal set up, training, finance etc. to and existing new product developments are communicated to customers effectively
- Work alongside the training teams to support the customer’s product integration
- Build and maintain an in-depth understanding of their platform and how it works and the benefits it offers to workers
- Act as the voice of the customer to enhance the digital product and portal user experience
- Work closely with their colleagues to ensure LVC needs are being fulfilled – sales, customer services, training, finance
- As part of the integration process, to provide regular status updates of LVC on-boardings, product warrantee registrations and portal usage. Weekly project calls should be held with stakeholders and project plans should be maintained to track progress
- Participating in LVC business on-boarding meetings and provide updates to senior management on integration projects they have been assigned
- The candidate will also assist in the production of the new business report and other KPIs / management reports as required and assisting with ad hoc projects as required
- Demonstrating a deep understanding of their sense products, excellent technical skills and products knowledge, delivering high-level services to potential and existing volume customers
- Establishing productive, professional relationships with LVC customers and leverage those relationships to drive the best possible experience during their on-boarding period
The candidate:
- Experience of providing technical support for digital products, specifically apps and portals
- Experience in delivering a first-class customer service
- Project management skills
- Use of CRM platform
- Minimum 2 years of experience in a similar role
- Commercially aware with exceptional communication and presentation skills
- Strong attention to detail and excellent communication skills.
- Be able to work on their own initiative
- Technically minded with an interest in data and digital technology
- Excellent communication skills – written and verbal.
- Good organisational skills
- Ability to create and communicate regular reports/findings
Benefits:
In addition to a competitive salary, the successful candidate will also benefit from a range of excellent benefits which includes:
- A generous pension scheme
- Private healthcare cover
- Life assurance
- On-site parking
- Employee discounts
In addition, the successful candidate will have the satisfaction of joining an ambitious and high growth International Company, offering great scope for career progression and a commitment to your ongoing training and development.
Please click on the APPLY button to send your CV for this role.
No terminology within this advert is intended to unlawfully discriminate on the grounds of age, sex, race or disability and they welcome all applications.
No agencies please.
Candidates with experience of: Internal Account Manager, Internal Account Executive, Account Manager, Client Services, Customer Service, Client Support, Implementation Manager, Customer Relationship Manager, Customer Retention Manager, Client Services Manager, Client Relationship Manager, Relations Manager, Customer Support, Business Support, Client Support Manger, Service Delivery Manager, Client Care Manager, Customer Services Manager, Implementation Support Manger will also be considered for this role.
