Job Title: Customer Loss Assistant/FNOL
Location: Based Bromley or West Malling, Kent with Hybrid working options after probation
Salary: Competitive
Job Type: Permanent/Full-time
Closing date: Thursday, September 22, 2022
About us:
From first notification of loss to settlement, fulfilment and loss recovery, Van Ameyde provides end-to-end claims solutions.
We understand that Policyholders need their claims to be handled swiftly, and don’t want to hear about peak periods and staff shortages. At the same time, we support in keeping the cost of claims in check to secure our clients continued success.
Working for hundreds of insurance providers and self-insured organisations worldwide, we understand our clients business better than anyone. Which is why we can offer them solutions that best suits their business model and client story.
Our Opportunity:
This is a great opportunity to kickstart your insurance and Loss Adjusting career with a market leading business. The role is customer service led, so if your passion is to provide outstanding service and have an inquisitive mind this could be the ideal role for you. This is also a great learning opportunity and a platform for future advancement.
We’ll provide you with relevant training on our claims system and processes. Hours of work will be 35 per week, Monday to Friday.
What you’ll be doing:
- Taking calls from customers and handling our claims cases from the first notification of loss (FNOL), using empathy and sensitivity when required
- Enquiring about the claim and gathering as much information as possible information on the matter, such as dates, times, location and events, plus other vital details to help progress the claim
- Collate and record the information given to you on our system, including any evidence of the claim such as photographic details or statements from third parties
- Provide information for reports for our Clients and updates of the progression of claims
- Be aware of any cost issues or claims which do not appear legitimate, escalating concerns to your team leader appropriately
- Assist with reviews of your cases, providing any additional information which may be relevant
- With progression, you’ll also be involved with Client meetings and conference calls
About you:
You’ll ideally have previous office-based experience and understand the importance of excellent customer service. A strong customer focus and good prioritisation skills will ensure you’ll excel in this role, as will the ability to effectively communicate with your colleagues and our valued customers. We’ll need you to act with diplomacy when dealing with confidential information, always putting yourself in the customers position and acting accordingly. You’ll also be working to service level targets which are very achievable
You will also have/will be:
- Good communication skills, written and verbal
- Strong organisation skills, be able to use your initiative, set priorities and meet deadlines
- Ability to work flexibly and willingness to respond to changing work requirements
- High level of attention to detail and high level of accuracy
- Dependable with high level of integrity
- Confident and experienced with MS office, including word, excel and outlook
- A team player who enjoys working collaboratively with colleagues
- A positive approach to your work
In return we offer:
- A competitive base salary based on your level of experience & qualifications
- Contributory Company Pension
- Life assurance x 4 annual basic salary
- Up to 25 days annual leave (subject to years of service)
- Employee assistance programme to support your well being
- Flexible hybrid working (home and office)
- An inclusive and people centric place to work, a comfortable and professional working environment and plenty of support to develop your career
Van Ameyde operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, age, politic opinions or trade union membership.
Van Ameyde UK uses a third party to undertake a number of checks (Pre-Employment Screening). Any offer of employment made by Van Ameyde UK would be conditional upon receiving a satisfactory reference, identity checks and DBS check.
To apply for this role, please click APPLY to be redirected to our company website.
Candidates with the experience or relevant job titles of; Customer Property Claims, Insurance Claims Adjuster, FNOL, Customer Service will also be considered for this role.
