Customer Installation Engineer

Job Title: Customer Installation Engineer

Location: Sheffield

Salary: Competitive

Job Type: Full Time, Permanent

Overview:

Come Join TNS’s Customer Installation team. We are a team of highly skilled and committed Network Technicians tasked with delivering the highest quality solutions for our customers across our global network. Our mission statement is to deliver “Right First Time & On Time”. At TNS, we provide mission critical, managed network solutions to clients in the Payments and Financial Service Markets that allow them to transact across highly secure, reliable, and high-speed solutions globally.

Responsibilities:

Customer Installation Technicians are engaged in the delivery (configuration, installation, testing and acceptance) of circuits and various types of TNS network devices. The Technician also provides support for internal TNS teams and for customers who are in the process of activating services on the TNS network.

This is a technical position and requires an ability to combine independent working, sometimes outside of business hours, with a willingness to contribute to team objectives and maintain high standards whilst delivering business growth as part of TNS overall corporate strategy.

The ideal candidate will not only do the job to the highest level of quality but will also proactively look to develop (through change of process/procedure or development of scripts/automation) ways of increasing quality and efficiency in how we deliver our services.

The Job Responsibilities Include:

• Support customers during router installation and associated activities, including patch cabling and cross connects, and work closely with Field Technicians on installation, configuration and troubleshooting tasks
• Remain logged into the Installations phone queue during business hours to take calls from customer engineers at the point of device installation
• Take responsibility for the shared mailbox, ensuring emails are responded to in a timely manner and archival processes are followed
• Works with telecommunication companies to turn up circuits. Circuits include but not limited to: leased line DS0, DS1, DS1 hubs, DS3, DS3 hubs, OC3+, Ethernet, Frame Relay, DSL, ISDN, VPN, MPLS
• Ensure Remedy database integrity is always maintained and highlight where existing data requires updating
• Proactively highlight where processes can be made more efficient and consider the use of automation tools as necessary
• Provide updates to technical documentation for the Customer Implementation Group to ensure each customer solution is provided to Operations support groups in a timely manner
• Build and consolidate professional working relationships with technical peers within customer organisations and with other similar TNS teams around the globe
• Keep abreast of changes to TNS infrastructure and strategic direction and incorporate into existing processes as necessary
• Take an active role in understanding new TNS products and service offerings including changes to proprietary software functionality and operation.
• Use time management tools to assist with project task tracking and reporting

Qualifications:

Required:

• Proven ability to work under limited supervision and effectively demonstrates the ability to use independent judgment regularly in performance of job responsibilities.
• Proven experience in working concurrently on several reasonably complex assignments with minimal guidance.
• Working experience in Networking
• Understanding of and experience in the delivery of mission critical services using Broadband and/or Mobile connectivity.
• Effectively communicates information verbally and in writing in a clear and coherent manner. Fluent English written and verbal is required. Alternative language is also a benefit, in particular Spanish, French, and Italian.
• Must be able to work in a fast-paced environment and manage a variety of responsibilities at the same time.
• Role Level is dependent on qualifications and experience – Minimum 1 years’ experience in a similar role is required.

Desirable:

• Experience in the installation and configuration of one or more of these router types – Cisco, Juniper, Digi, Virtual Access, Fortinet
• A point-of-sale (POS), ATM, banking or finance industry background
• A Bachelor degree (US) or Higher National Diploma, HND (UK)
• CCNA, JNCIA, Linux Admin, ITIL Foundations/Service Delivery or Other Networking education/certifications
• Experienced user of MS Office applications – Outlook, Excel, Word, PowerPoint, Visio
• Experience with Remedy and Salesforce
• Mobile carrier data connectivity solution implementation/support
• PSTN technologies

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Please click on the APPLY button to send your CV for this role.

Candidates with the experience or relevant job titles of; Field Service Engineer, Service Engineer, Garage Equipment technician, Field Service Technician, Service Technician, Garage Engineering Technician, Field Maintenance Engineer, Field Maintenance Technician, Mechanical Engineer, Mechanical Technician, Electrical Engineer, Electrical Technician, Repair Engineer, Repair Technician, Fitter will also be considered for this role.