Job Title: Widex Customer Experience Lead
Location: Chester
Salary: £26 – £28k plus benefits
Job Type: 12mth Fixed Term Contract
WS Audiology offers a diverse portfolio of high-tech hearing aids across the spectrum of hearing needs. With our core brands Signia, Widex, and brands like A&M, AMG, audibene, Audio Service, Coselgi, HearUSA, Rexton, TruHearing, and Widex Retail, WS Audiology addresses the needs of millions of people with hearing requirements.
The Role:
We have an exciting opportunity for a Customer Experience Lead to join the team on an initial 12 month Fixed Term Contract, covering a maternity leave.
The purpose of the role is to support WSA’s ambition to become number one in Service through driving improvements in our systems, processes and customer journey, enhancing customer experience. This role will work to support the Widex brand to develop a strong branded experience through working closely with all teams, creating customer excellence.
The responsibilities include, driving and implementing improvements across the Widex brand through manage issues and complaints, capturing customer feedback, providing quality assurance through scoring customer service and technical support calls, review processing flows to increase efficiency and driving customer excellence.
The Candidate:
If you have a strong and broad Customer Service background, excellent MS Office Skills, CRM system experience and ideally have had some supervisory or team management experience and are looking for an exciting opportunity contact me for more information.
Please Note: due to the nature of the role, no sponsorship or relocation packages will be available for this position so all candidates must be eligible to both live and work in the UK to be considered.
Please click on the APPLY button to send your CV and Cover letter for this role.
Candidates with previous experience or relevant job titles of; Customer Experience Representative, Customer Service Advisor, Client Services, Sales Support Executive/Analyst, Improvement Experience may also be considered for this role.
